Director, Product Operations

About CoreView

CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world's leading organizations to master the complexity of M365. Through robust security and precise governance, we help ensure that our clients' environments stay cyber-resilient and productive, no matter how complex they are. Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter, and your work truly impacts global enterprises.

Job Summary

CoreView is hiring a Director of Product Operations to be the operating backbone of the Product organization, the connective tissue between Product and the rest of the company. This role owns the processes, tools, and communication systems that allow Product to scale: how Product Managers work day to day, how the roadmap is governed, how product information flows out to Sales, Marketing, Customer Success, Support, and Enablement, and how field, customer, and commercial signal flows back into Product. It is a high impact, senior operational design role for someone who builds the systems that let other people do their best work. Reporting to the Chief Product and Technology Officer, the Director of Product Operations will partner closely with Engineering, Design, Product Marketing, Learning and Enablement, Support, and GTM leadership to make Product a faster, clearer, and more predictable engine. This is not a Product Management role, and it is not a training role; Learning and Enablement remains a separate function with its own leader.

Core Pillars of the Role

• Processes: Define and embed the operating rhythms of Product: roadmap governance, prioritization frameworks, discovery and delivery rituals, lifecycle gates, release readiness, PRD and decision documentation standards. Bring consistency to how Product Managers operate across squads without overengineering.
• Tools: Own the Product tech stack end to end: roadmap and planning tooling, customer and field feedback aggregation, product analytics governance, internal documentation systems, and the integrations that connect them. Ensure tools serve the operating model rather than dictate it.
• Communications: Run the two way information highway between Product and the rest of the company. Outbound: roadmap updates, release communications, product positioning briefs for the field, executive and Board ready Product narratives. Inbound: structured channels for commercial insight, customer feedback, support escalations, and CS signal to reach Product Managers in a usable form.

Requirements

• Significant experience in Product Operations, Product Management Operations, or a similar senior operational role in a B2B SaaS environment, with a track record of building or transforming the function.
• Proven experience designing and embedding process, systems, tools, and operating models inside a Product organization at scale.
• Deep understanding of how Product, Engineering, Design, Product Marketing, Sales, Customer Success, Support, and Enablement work together, and experience improving information flow across all of them, not just Product to Sales.
• Strong command of the Product tooling landscape (roadmap, feedback, analytics, documentation) and the judgment to choose, integrate, and retire tools as the organization evolves.
• Ability to bring structure, discipline, and clarity to evolving environments without overcomplicating processes; a bias for the lightest framework that works.
• Confident communicator able to simplify complexity, write crisply, and influence stakeholders at every level, including the C suite and Board.
• Pragmatic, hands on, and execution focused, with the ability to turn ideas into scalable ways of working and ship operational change in weeks, not quarters.
• Comfortable supporting the Product organization in the operationalization of AI driven products, including the metrics, feedback loops, and governance specific to AI features.
• Experience working in scaling or transforming SaaS businesses, ideally with internationally distributed teams across EMEA and the US.
• Familiarity with the Microsoft ecosystem, SaaS operations, or broader B2B enterprise software environments would be beneficial.
• EMEA based, with Italy or the UK preferred.