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For Companies At a Glance
- Tasks: Lead post-sales efforts, ensuring customer satisfaction and driving account growth.
- Company: CoreView, a leader in Microsoft 365 security and administration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: 8+ years in post-sales or sales, with strong leadership and negotiation skills.
- Other info: Join a diverse team that values collaboration, respect, and empathy.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Director of Post Sales – UK
Location: UK (This role can be based in either Italy or the UK)
About CoreView
CoreView is the global leader in effortless Microsoft 365 (M365) security, governance, and administration. Trusted by Fortune 100 companies, we empower organizations to simplify complex M365 environments, strengthen security, and maximize ROI—with over 20 million users managed worldwide.
Our unified, cloud-native platform delivers powerful automation, rapid value, and end‑to‑end visibility across the entire M365 ecosystem. Backed by world‑class support and a collaborative, innovative culture, CoreView is a place where your ideas matter and your work truly impacts global enterprises.
Job Summary
As the Director of Post‑Sales – UK, you will lead and scale our post‑sales function, encompassing technical account management, retention, account expansion and renewals. You will work closely with Sales, Product, and Engineering teams to drive customer adoption, satisfaction, and long‑term value.
This is a hands‑on role that requires you to actively lead and support post‑sales efforts while also developing a high‑performing team. You will be responsible for managing and mentoring the existing team, ensuring they have the tools and guidance needed to succeed. Your goal is to create a proactive, high‑touch engagement model that ensures customers maximize the value of CoreView’s platform.
Requirements
- 8+ years in post‑sales or sales in a B2B SaaS environment
- Proven ability to build and scale post‑sales teams, driving customer retention and advocacy
- Exceptional negotiation skills to secure strategic account growth agreements and foster client relationships
- Deep passion for customer success, with a track record of driving adoption and engagement
- Ability to analyze customer data and create strategies to improve product adoption and reduce churn
- Experience working closely with Sales, Product, and Engineering teams to align post‑sales initiatives with company goals
- Fluent in English is essential
Responsibilities
- Customer Engagement – Partner with our Sales Team during presales conversations. Own the customer journey post‑sale, from onboarding to renewal, ensuring a seamless and value‑driven experience.
- Customer Success Strategy – Develop and execute strategies that drive adoption, expansion, and retention, turning customers into long‑term advocates.
- Train the Technical Account Management Team to become more successful with handling business conversation and create deep partner relationships.
- Account Management – Partner with Sales to drive upsell and cross‑sell opportunities, ensuring customers fully leverage Coreview’s capabilities.
- Partner Expansion & Growth – Define a standard methodology for overseeing the renewal and expansion of customers and be able to track progress, correct any wrong trajectory and fine‑tune existing procedure based on the experience earned.
- Partner Retention – Responsible for preventing churns and achieving the quota targets defined by the company
- Customer Support & Escalations – Oversee the Technical Account Manager function to ensure high‑quality resolution of customer issues, serving as an escalation point for key accounts.
- Operational Excellence – Establish KPIs and metrics to track customer health, adoption rates, and churn, driving continuous improvement in post‑sales processes.
- Leadership & Team Development – Build and mentor a high‑performing post‑sales team
Additional Notes
- Collaboration – Sharing knowledge, resources, and support to drive success
- Respect – Valuing every voice to build a stronger team
- Empathy – Understanding each other to foster a supportive workplace
We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and having fun along the way.
CoreView is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, protected veteran status, disability, or other protected group status.
Seniority Level
Director
Employment type
Full‑time
Job function
Sales and Consulting
Industry
Software Development
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Director of Post Sales - UK employer: CoreView
Contact Detail:
CoreView Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Post Sales - UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly message can open doors and lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research CoreView and understand their products inside out. The more you know, the better you can showcase how you’ll add value as the Director of Post Sales.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CoreView team!
We think you need these skills to ace Director of Post Sales - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Post Sales role. Highlight your experience in post-sales and B2B SaaS environments, showcasing how you've driven customer success and retention.
Craft a Compelling Cover Letter: Your cover letter should tell a story about your journey in post-sales. Share specific examples of how you've built teams and improved customer engagement, making it clear why you're the perfect fit for CoreView.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've mentored teams and fostered collaboration across departments, as this aligns with our values at CoreView.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets the attention it deserves and allows us to see your enthusiasm for joining the CoreView team!
How to prepare for a job interview at CoreView
✨Know Your Stuff
Make sure you’re well-versed in CoreView’s offerings, especially around Microsoft 365. Understand the post-sales process and be ready to discuss how you can enhance customer engagement and retention.
✨Showcase Leadership Skills
Prepare examples of how you've built and scaled teams in previous roles. Highlight your experience in mentoring and developing talent, as this is crucial for the Director of Post Sales position.
✨Be Data-Driven
Come equipped with insights on how you’ve used data to drive customer success in the past. Be ready to discuss specific metrics you’ve tracked and how they influenced your strategies.
✨Emphasise Collaboration
CoreView values teamwork, so be prepared to talk about how you’ve successfully collaborated with sales, product, and engineering teams. Share examples of how these partnerships led to improved customer outcomes.
