At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for clients in a dynamic environment.
- Company: Join a high-growth Microsoft Managed Services Provider with a supportive culture.
- Benefits: Enjoy private healthcare, paid volunteer days, and a monthly WFH allowance.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real impact while developing your skills in a fast-paced tech setting.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
Core is a high-growth Microsoft Managed Services Provider (MSP) delivering modern technology solutions across Azure, Microsoft 365, Security, and Modern Workplace. We specialise in providing a wide range of services, solutions and software to optimise our clients’ Microsoft investments. Our customers trust us to help them unlock productivity, reduce risk, and transform their businesses through technology.
We live by our CORE values: Customers first (we put customers at the heart of what we do and take accountability for our actions), One Core (we recruit, develop and retain great talent in a supportive team environment), Responsive (we’re flexible, approachable and responsive to customer needs), and Expertise (we’re proudly professional and continuously strive for excellence for customers, peers and partners).
Role overview
We are looking for a 2nd Line Support Engineer / Field Engineer to join our Service Desk team and work on-site with one of our customers in Stevenage area. This role requires a proactive, customer-focused IT professional who will provide high-quality support while ensuring excellent client satisfaction.
This role is minimum 3 days onsite.
We are open to both permanent candidates and part-time contractors. For contractors, we're happy to consider an arrangement focused on the on-site requirement only (approximately 3 days per week), with the exact working pattern and engagement to be discussed.
Duties & Responsibilities:
- Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets.
- Efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSM tool.
- Installation of hardware & software and the provision and support of mobile devices.
- Working collaboratively with other teams where Incidents and Service Requests require cross-functional activities.
- Ensuring diagnostic information is fully compiled prior to any escalation.
- Documentation of resolutions into Knowledgebase and update service documentation as appropriate.
- Identification of service improvement opportunities.
- Project delivery support.
- Adherence to ITIL standards.
Essential requirements:
- Proven experience in an IT support role, either in-house or with a Managed Service Provider.
- Strong verbal and written communication skills.
- Excellent troubleshooting skills for both software and hardware, with the ability to explain technical issues to a non-technical audience.
- Experience supporting Windows OS (10 & 11) and Microsoft Office 365.
- A proactive and adaptable approach to learning new technologies and skills.
- A track record of delivering high customer satisfaction and service improvements.
- Microsoft certifications (MCSE/MCSA/MCPs).
- Experience with Office 365, PowerShell, Azure, Windows Defender, Microsoft Intune.
- Knowledge of networking devices (routers, printers, laptops, firewalls, switches).
- Experience working with an IT service management tool.
Key competencies & behaviours:
- A positive and solution-oriented mindset.
- Strong analytical and problem-solving skills.
- Ability to work independently and take initiative.
- Strong teamwork and collaboration skills.
- Ability to work effectively under pressure to meet SLAs.
- High attention to detail and adherence to processes and procedures.
We offer:
- Appropriate, modern technology to support the fulfilment of your role.
- Significant focus on Learning + Development, including training courses, seminars, and social events in London.
- Supportive, ambitious and entrepreneurial culture where you'll have the freedom to drive ideas, take ownership and make a real impact.
- Two paid leave days per year to volunteer for causes that resonate with Core's values, such as charitable efforts, environmental initiatives, and supporting the next generation in tech.
- Private healthcare and Employee Assistance Programme (EAP) for mental health and wellbeing.
- Monthly WFH allowance.
- Life Assurance: 5x annual salary.
- Cycle-to-work scheme.
- Catered quarterly & annual social events.
- Travel and accommodation allowance.
2nd Line Support Engineer / Field Engineer [permanent or contractor] employer: coreuk
Coreuk is an exceptional employer that champions innovation and employee growth, particularly in the dynamic field of AI solutions. With a flexible remote working environment and opportunities for professional development, employees are empowered to lead transformative projects while enjoying a supportive and collaborative work culture. The chance to engage directly with clients and showcase cutting-edge Microsoft AI technologies makes this role not only rewarding but also pivotal in shaping the future of business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer / Field Engineer [permanent or contractor]
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what coreuk values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges coreuk might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at coreuk!
✨Direct Apply to coreuk
Let's not forget to apply directly through the coreuk website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer / Field Engineer [permanent or contractor]
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at coreuk.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at coreuk. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at coreuk
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
