Field Services Engineer in Cheltenham

Our Capability Development team develops bespoke software for our clients in the Cyber Security domain. We may be building assured software that prioritises engineering rigour and reliability, rapid cyber solutions that stitch together tooling for high-impact results, or blended operational systems that address real-world challenges in the field. Common to all is commitment to technically led decisions, to meaningful technical challenge, and to engaging career paths where your work makes it off the shelf and into the hands of our customers. All of our roles demand strong technical expertise, meticulous attention to detail, and a commitment to delivering robust, dependable solutions that our clients can rely on when it matters most.

What You’ll Do

• Leading the deployment and implementation of both rapid prototypes and fully assured products in live operational environments.
• Serving as the primary technical liaison between field users/customers and our larger engineering teams to ensure seamless communication.
• Troubleshooting complex software and system issues on-site, providing tailored resolution to maintain mission continuity.
• Driving long-term product success by gathering critical user feedback and translating it into actionable requirements for our development teams.
• Managing the post-delivery lifecycle of products, ensuring that updates, patches, and new capabilities are successfully integrated into existing systems.
• Acting as a technical advocate in the field to ensure our solutions meet both rigorous engineering standards and practical operational needs.

Desirable Skills

• Proven experience in technical support, field engineering, or systems integration within high-stakes environments.
• A strong understanding of the software development lifecycle (SDLC) and how post-delivery feedback drives product evolution.
• Ability to communicate effectively with both non-technical end-users and highly specialized software engineers.
• Hands-on experience troubleshooting varied software architectures, such as embedded systems or mobile operating systems.
• A proactive approach to problem-solving with the ability to work autonomously under limited guidelines in unpredictable field conditions.
• Comfort with a range of operating systems, common administrative tooling and build/deployment tooling.
• Familiarity with continuous integration and automated testing processes, enabling you to validate fixes before they reach the customer.

Work Benefits

• Promotions are based on technical excellence and reviewed regularly.
• 25 days holiday per year (with bank holidays on top), option to buy up to 5 days per year.
• Level up with an extra day of holiday per year, up to an extra 5 days, starting from 2 years service.
• We offer financial support to cover HMRC allowable costs of relocating if you’re moving to the area.
• Training and development opportunities to support your career aspirations.
• O’Reilly books subscription which provides access to huge range of technical books.
• Regular events including internal technical conferences, company socials and pizza-fuelled lunchtime seminars.
• Free seasonal fruit, tea, coffee, milk, squash and hot chocolate.

Health Benefits

• Private Medical Including Access To Private online GP, and a helpline to speak with various healthcare professionals.
• Physiotherapists, osteopaths or chiropractors for muscle, bone, and joint pain.
• Mental health – counselling, and specialist consultations and treatment with psychologists and cognitive behavioural therapists.
• Annual Health assessment.

Financial Benefits

• A company bonus scheme so that everybody is rewarded for company success. This is an annual award that is based on the company hitting its targeted forecast. We have achieved this every year to date.
• 8% company contribution to pension with no minimum requirement for employee contribution.
• Death in Service cover of 4x base salary.

Lifestyle Benefits

• Enhanced maternity/paternity/adoption leave: 12 weeks maternity leave at full pay as soon as you join, further enhanced to 20 weeks full pay from 2 years’ service.
• 2 weeks paternity leave at full pay as soon as you join, further enhanced to 4 weeks full pay from 2 years’ service.
• Enhanced cycle-to-work scheme including the ability to purchase a bike over £1,000 (e-bikes, specialist cycles and trikes allowed).

Salary

We reward staff based on technical excellence and not years of experience, so it's important to us to speak with you to see which grade you would fit into – it's not always obvious from a CV! Your interviewer will spend time during your first interview speaking with you about how your skills and experience map against our grades, and discuss a salary band so that you know early what you can expect if you receive an offer from us. The technical interview will provide a deeper assessment of your skills against your mapped grade which ultimately determines whether you receive an offer and the exact salary.

Location

We are based in the centre of Cheltenham in a stunning new build contemporary office, 5 minutes walk from the local shops and cafes.

Additional Details

Our interview process is quick and to the point: if you look like a good fit for the role, we’ll schedule a brief call to discuss it in more detail and answer any questions you may have. If that goes well, we’ll arrange a technical interview to understand your level of experience. We aim to get back to you with an answer within a couple of days of the technical interview. If you’re looking for a challenging role where you can make a real impact in the world, in a friendly environment and with all the support to advance your career, click apply.