At a Glance
- Tasks: Be the go-to person for residents during HDB upgrading projects and resolve their queries.
- Company: Established Singapore-based construction company known for quality and operational excellence.
- Benefits: Gain valuable experience in customer relations and project management.
- Other info: Dynamic site-based role with opportunities to mentor and grow.
- Why this job: Make a real difference in your community while developing your professional skills.
- Qualifications: GCE A Levels or Diploma; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Our client is an established Singapore-based construction company with a strong track record in private and public residential projects and extensive development. The organization is known for delivering quality works across all their projects, with a focus on operational excellence, safety, and stakeholder engagement.
Responsibilities
- Serve as the main point of contact for residents during HDB upgrading projects (HIP)
- Handle and resolve resident's feedbacks, complaints, and enquiries in a professional and timely manner
- Prepare and distribute circulars, notices, and letters to residents regarding project updates and schedules
- Conduct regular site visits and engage residents to gather feedback and provide updates on ongoing works
- Liaise closely with internal project teams, contractors, and relevant stakeholders to address issues and minimise disruptions
- Mentor a small team of assistants to assist yourself in completing tasks in a timely manner
- Attend meetings with clients, Town Councils, Resident Committees, and other stakeholders when required
- Provide administrative and logistical support for meetings, including coordination and minute-taking
- Maintain proper documentation of feedback cases, correspondences, and communication materials
- Build and maintain positive relationships with residents and stakeholders
Requirements
- Minimum GCE A Levels / Diploma
- Prior working experience in customer service, coordination, or construction / HIP projects is an advantage
- Comfortable working in a site-based environment and interacting with residents
How to Apply
Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button. We regret to inform that only shortlisted candidates would be notified.
Customer Relations Officer (Construction / HDB) employer: CORESTAFF PTE. LTD.
As a leading construction company in Singapore, we pride ourselves on our commitment to operational excellence and stakeholder engagement, making us an exceptional employer for those seeking a rewarding career as a Customer Relations Officer. Our supportive work culture fosters professional growth through mentorship opportunities and collaboration with dedicated teams, while our focus on quality and safety ensures a fulfilling work environment. Join us to make a meaningful impact in the community by enhancing residents' experiences during HDB upgrading projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Officer (Construction / HDB)
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry, especially those who have experience with HDB projects. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you know their work and are genuinely interested in being part of their team. We want to see that passion shine through!
✨Tip Number 3
Practice your communication skills! As a Customer Relations Officer, you'll need to handle feedback and complaints smoothly. Role-play with a friend to get comfortable with potential scenarios you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations Officer (Construction / HDB)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relations Officer role. Highlight any previous experience in customer service or construction projects, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you the perfect candidate. Don’t forget to mention your passion for engaging with residents and stakeholders.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at CORESTAFF PTE. LTD.
✨Know Your Stuff
Familiarise yourself with the company’s projects and values. Since they focus on operational excellence and stakeholder engagement, be ready to discuss how your experience aligns with these principles.
✨Showcase Your Communication Skills
As a Customer Relations Officer, you'll need to handle feedback and complaints professionally. Prepare examples of how you've successfully resolved issues in the past, highlighting your ability to engage with residents and stakeholders.
✨Be Ready for Site Discussions
Since the role involves site visits, demonstrate your comfort in a site-based environment. You might want to mention any previous experiences you have in similar settings or how you would approach engaging with residents on-site.
✨Prepare Questions
Think of insightful questions to ask about the company’s current projects or their approach to resident engagement. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
