At a Glance
- Tasks: Provide expert technical support and optimise Corero products for customers.
- Company: Join a leading DDoS protection solutions provider with a global presence.
- Benefits: Enjoy competitive pay, remote work, and generous leave policies.
- Other info: Opportunity for travel and professional growth in a dynamic environment.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge technology.
- Qualifications: 5+ years in a customer-facing tech role and a degree in a related field.
The predicted salary is between 51750 - 63250 £ per year.
About Us
Corero Network Security is a leading provider of Distributed Denial of Service (DDo S) protection solutions.
We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools.
Corero's technology provides scalable protection capabilities against both external DDo S attackers and internal DDo S threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime.
Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK.
The Company is listed on the London Stock Exchange's AIM market under the ticker CNS.
For more information, visit www. corero. com.
About Us
Corero Network Security is a leading provider of Distributed Denial of Service (DDo S) protection solutions.
We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools.
Corero's technology provides scalable protection capabilities against both external DDo S attackers and internal DDo S threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime.
Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK.
The Company is listed on the London Stock Exchange's AIM market under the ticker CNS.
For more information, visit www. corero. com.
About The Role
- Department: Customer Success / Professional Services
- Reports To: Director of Professional Services
The Dedicated Solution Service Engineer (DSSE) is a highly skilled technical expert from Corero Network Security, embedded directly within a customer’s organization to optimise, enhance, and evangelize the Corero products.
This role bridges deep technical expertise with strategic business value providing proactive technical leadership, escalation management, and technical sales enablement to drive operational excellence and revenue growth.
The DSSE operates as both a trusted advisor and a technical advocate, ensuring seamless solution performance and alignment with customer goals.
Key Responsibilities
- Dedicated Technical Expertise
- Serve as a consistent, embedded remote resource for assigned customers.
- Conduct quarterly and ad-hoc on-site visits for system assessments and strategic discussions. As required by end customer and approved by Corero.
- Proactive Solutions Management
- Monitor system health and performance, identifying risks before they impact operations.
- Plan and execute software updates, patches, and configuration improvements.
- Provide continuous feedback to SOC/Support and engineering teams to enhance reliability.
- Advanced Troubleshooting & Root Cause Analysis
- Lead resolution of complex technical issues to minimize downtime.
- Collaborate with Corero Account, support (TAC and SOC) and R&D teams on escalated issues.
- Document and communicate findings for transparency and knowledge sharing.
- Escalation Management
- Act as the primary escalation point for all technical concerns.
- Ensure clear, timely communication across internal and customer stakeholders.
- Track, report, and resolve escalations through structured processes.
- Technical Mentoring & Knowledge Transfer
- Provide guidance and training to customer technical teams.
- Create and maintain comprehensive technical documentation.
- Empower customer staff to self-manage routine maintenance and diagnostics.
- Sales Enablement & Technical Evangelism
- Partner with sales and account teams to articulate solution value and capabilities to tenant customers.
- Deliver product demonstrations, technical presentations, and proof-of-concept engagements.
- Identify and influence upsell or cross-sell opportunities through technical insight and trusted relationships.
- Support pre-sales engagements with post-sales credibility to accelerate deal velocity.
Qualifications
Required
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- 5+ years of experience in a customer-facing technical role (e. g., Solutions Engineer, Systems Engineer, Technical Account Manager).
- Proven experience in technical selling or pre-sales support, including customer presentations, solution evangelism, or sales enablement.
- Strong understanding of network security, infrastructure, and system integration.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Exceptional communication and collaboration skills across technical and non-technical teams.
- Ability to travel for on-site customer engagements.
- Excellent customer service and communication skills.
- Must be able to work under professional services guidelines for project delivery.
Preferred
- Experience with DDo S mitigation products such as Corero, Radware or Kentik or similar security solutions.
- Certifications in networking or cybersecurity (e. g., GCIA, CISSP).
- Demonstrated success in a post-sales or customer success engineering capacity.
What We Offer
- Competitive compensation package
- Pension Scheme
- Life insurance
- Medical insurance
- Enhanced parental leave
- Annual leave and Birthday leave depending on location
- Remote working
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Dedicated Solution Service Engineer (DSSE) employer: Corero Network Security
Corero Network Security is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With competitive compensation, comprehensive benefits including medical insurance and enhanced parental leave, and the flexibility of remote working, employees are empowered to thrive both personally and professionally. The role of Dedicated Solution Service Engineer provides unique opportunities to engage directly with customers, ensuring impactful contributions while being part of a leading-edge technology team in the heart of the cybersecurity industry.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Solution Service Engineer (DSSE)
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Corero Network Security, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Corero Network Security
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Corero Network Security. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Dedicated Solution Service Engineer (DSSE)
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Corero Network Security insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Corero Network Security that you’re committed to staying ahead in the game.
How to prepare for a job interview at Corero Network Security
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Corero Network Security to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Corero Network Security.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
