At a Glance
- Tasks: Provide expert technical support and optimise security solutions for customers.
- Company: Join Corero Network Security, a leader in DDoS protection solutions.
- Benefits: Competitive pay, remote work, medical insurance, and enhanced parental leave.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge technology.
- Qualifications: 5+ years in a customer-facing technical role and strong network security knowledge.
The predicted salary is between 63000 - 77000 £ per year.
Dedicated Solution Service Engineer (DSSE)
About us
Corero Network Security is a leading provider of Distributed Denial of Service (DDo S) protection solutions.
We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools.
Corero's technology provides scalable protection capabilities against both external DDo S attackers and internal DDo S threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime.
Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK.
The Company is listed on the London Stock Exchange's AIM market under the ticker CNS.
For more information, visit
About the Role
- Department: Customer Success / Professional Services
- Reports To: Director of Professional Services
- The Dedicated Solution Service Engineer (DSSE) is a highly skilled technical expert from
Corero Network Security, embedded directly within a customer’s organization to optimise, enhance, and evangelize the Corero products.
This role bridges deep technical expertise with strategic business value providing proactive technical leadership, escalation management, and technical sales enablement to drive operational excellence and revenue growth. The DSSE operates as both a trusted advisor and a technical advocate, ensuring seamless solution performance and alignment with customer goals.
Key Responsibilities
- Dedicated Technical Expertise
- Serve as a consistent, embedded remote resource for assigned customers.
- Conduct quarterly and ad-hoc on-site visits for system assessments and strategic discussions. As required by end customer and approved by Corero.
- Deliver tailored recommendations to optimise Corero Smart Wall ONE™ and CORE™ product lines.
- Proactive Solutions Management
- Monitor system health and performance, identifying risks before they impact operations.
- Plan and execute software updates, patches, and configuration improvements.
- Provide continuous feedback to SOC/Support and engineering teams to enhance reliability.
- Advanced Troubleshooting & Root Cause Analysis
- Lead resolution of complex technical issues to minimize downtime.
- Collaborate with Corero Account, support (TAC and SOC) and R&D teams on escalated issues.
- Document and communicate findings for transparency and knowledge sharing.
- Escalation Management
- Act as the primary escalation point for all technical concerns.
- Ensure clear, timely communication across internal and customer stakeholders.
- Track, report, and resolve escalations through structured processes.
- Technical Mentoring & Knowledge Transfer
- Provide guidance and training to customer technical teams.
- Create and maintain comprehensive technical documentation.
- Empower customer staff to self-manage routine maintenance and diagnostics.
- Sales Enablement & Technical Evangelism
- Partner with sales and account teams to articulate solution value and capabilities to tenant customers.
- Deliver product demonstrations, technical presentations, and proof-of-concept engagements.
- Identify and influence upsell or cross-sell opportunities through technical insight and trusted relationships.
- Support pre-sales engagements with post-sales credibility to accelerate deal velocity.
Qualifications
Required
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- 5+ years of experience in a customer-facing technical role (e. g., Solutions Engineer, Systems Engineer, Technical Account Manager).
- Proven experience in technical selling or pre-sales support, including customer presentations, solution evangelism, or sales enablement.
- Strong understanding of network security, infrastructure, and system integration.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Exceptional communication and collaboration skills across technical and non-technical teams.
- Ability to travel for on-site customer engagements.
- Excellent customer service and communication skills.
- Must be able to work under professional services guidelines for project delivery.
Preferred
- Experience with DDo S mitigation products such as Corero, Radware or Kentik or similar security solutions.
- Certifications in networking or cybersecurity (e. g., GCIA, CISSP).
- Demonstrated success in a post-sales or customer success engineering capacity.
What we offer
- Competitive compensation package
- Pension Scheme
- Life insurance
- Medical insurance
- Enhanced parental leave
- Annual leave and Birthday leave depending on location
- Remote working
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Security Services Engineer in London employer: Corero Network Security plc
Corero Network Security is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, the company provides comprehensive training and mentorship opportunities, ensuring that team members are equipped to excel in their roles. The remote working flexibility, combined with competitive benefits such as a pension scheme and enhanced parental leave, makes Corero an attractive choice for professionals seeking meaningful and rewarding careers in the cybersecurity sector.
Contact Details:
Corero Network Security plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Services Engineer in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Services Engineer. Plus, you can showcase your passion and familiarity with the latest trends!
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✨Directly Apply to Corero Network Security plc
Don’t forget to apply for the Security Services Engineer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Corero Network Security plc.
We think you need these skills to ace Security Services Engineer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Corero Network Security plc. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Corero Network Security plc.
How to prepare for a job interview at Corero Network Security plc
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Corero Network Security plc.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Corero Network Security plc.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Corero Network Security plc.
