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For Companies At a Glance
- Tasks: Coordinate customer care for a five-star house builder, ensuring satisfaction post-move.
- Company: Join a leading new house builder in the construction sector, known for quality and customer service.
- Benefits: Enjoy a competitive salary and the opportunity to work in a dynamic team environment.
- Why this job: Be part of a crucial role that directly impacts customer happiness and home delivery success.
- Qualifications: Strong customer care experience is essential; previous house builder experience is a plus.
- Other info: This is a permanent position based in Newcastle, with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Coordinator required for a new, permanent role in the Newcastle area. This is based within the construction sector, working for a new house builder.
The position of Customer Care Coordinator is a key position to deliver exceptional customer service for this five star builder. The successful candidate will form a crucial part of the successful delivery of their homes and excellent customer satisfaction.
You will be involved with all aspects of the customer care role, being a key point of contact for customers once they have moved into their new home. You will liaise with subcontractors and suppliers in respect of all customer care. Collaboration is key to the success of this role, working closely with colleagues in the construction, sales and commercial departments as well as with subcontractors and suppliers.
Main Duties
- To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
- To be professional, courteous and punctual in all dealings with customers and external partners.
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
- Ensure all materials and labour required is available prior to starting works.
- Ensure the customer care/after sales standards remain high by personally contacting customers within two weeks from legal completion to ensure the customer is happy and satisfied.
- Plan and monitor the work of the customer care technician in advance to ensure continuation of work.
- Liaise with Site Managers and the Construction Director prior to arranging any meetings with customers.
- Maintain an efficient, effective filing system, keeping records up to date at all times.
- Monitor and report to the Management Team the performance of the sub-contractors.
- Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified.
- Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.
- Liaise with the external out of hours call handling provider.
The Person
Applicants will ideally have worked for a house builder in a similar role but, failing that, they must have strong customer care experience.
Remuneration
Competitive Salary. This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
Customer Care Coordinator employer: Corepeople Recruitment
Contact Detail:
Corepeople Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the construction sector, especially the customer care processes involved in new home builds. Understanding the common issues customers face and how to resolve them will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the construction industry, particularly those who have experience in customer care roles. Attend local events or join online forums to connect with potential colleagues and learn more about the expectations of the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples from your past experiences where you successfully resolved customer complaints or improved service delivery.
✨Tip Number 4
Showcase your ability to collaborate effectively with various teams. Be ready to discuss how you've worked with different departments or external partners to achieve customer satisfaction in previous roles.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially within the construction sector. Emphasise any roles where you liaised with customers and subcontractors, as this is crucial for the Customer Care Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Mention specific examples from your past experiences that demonstrate your skills in communication and collaboration.
Highlight Key Skills: In your application, focus on key skills such as organisation, problem-solving, and teamwork. These are essential for coordinating with various stakeholders and ensuring customer satisfaction in this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in a customer-facing role.
How to prepare for a job interview at Corepeople Recruitment
✨Showcase Your Customer Care Experience
Make sure to highlight any previous experience you have in customer care roles, especially if it's within the construction sector. Be prepared to discuss specific examples of how you've handled customer queries or complaints effectively.
✨Demonstrate Collaboration Skills
Since this role requires working closely with various departments and subcontractors, be ready to share examples of how you've successfully collaborated with others in past positions. Emphasise your ability to communicate and coordinate effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer care scenarios. Think about potential challenges you might face in this role and prepare thoughtful responses that demonstrate your problem-solving skills.
✨Research the Company and Its Values
Familiarise yourself with the company's reputation and values, particularly their commitment to customer satisfaction. This will help you align your answers with what they are looking for and show that you're genuinely interested in the role.
