Senior, Site Reliability Production Support Engineer

Senior, Site Reliability Production Support Engineer

Apply locations Noida, Uttar Pradesh time type Full time posted on Posted 5 Days Ago job requisition id REQ16419

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it’s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we’re working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are looking for an experienced and proactive Senior Production Support Engineer to manage and oversee the day-to-day operations of multiple critical applications in a dynamic, high-demand environment. You will be responsible for maintaining system stability, leading the support team, and resolving production issues promptly to minimize downtime. This role requires strong technical expertise, leadership skills, and a focus on continuous improvement to enhance the performance and reliability of our systems.

• Team Leadership: Lead production support engineers by providing guidance, mentorship, and technical expertise. Foster a culture of accountability and continuous improvement within the team.

• Define Production Support Processes and SLAs: Document and define production support processes that encompass the full lifecycle of a production bug or enhancement request from the end user through to the development team and a production release. Identify SLAs based on severity and work with DevOps and Engineering to meet those SLAs.

• System and Application Deployments: Oversee the planning and execution of application and database deployments following established processes with adherence to Corporate Change Management standards.

• Incident Management: Oversee the identification, troubleshooting, and resolution of production issues in real time with constant communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary, and that root cause analysis is conducted, and that SLAs are met.

• Monitoring & Alerting: Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production environments. Lead efforts to fine-tune alerting systems and reduce noise from false positives.

• System Stability & Performance: Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability.

• Root Cause Analysis (RCA): Lead post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams. Develop and track action plans to prevent the recurrence of incidents.

• Continuous Improvement: Champion continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance.

• Collaboration with Stakeholders: Act as the main point of contact for production support issues, engaging with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution.

• Knowledge Management: Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures.

• Performance Reporting: Generate regular reports on system performance, incident trends, and support team effectiveness. Provide insights and recommendations to senior leadership based on data analysis.

• On-Call Rotation: Manage and participate in on-call rotation for critical incidents, ensuring that production environments are supported 24/7/365.

Job Qualifications:

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 5+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure).

• Proven experience in a leadership role within production support or IT operations.

• Strong knowledge of incident management, system monitoring, and troubleshooting methodologies.

• Deep understanding of production systems, system architectures, and distributed systems.

• Hands-on experience with monitoring tools.

• Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting.

• Strong communication and interpersonal skills to effectively lead teams and engage with stakeholders.

• Ability to work under pressure and manage incidents in a fast-paced production environment.

• Proficiency in Windows/Linux/Unix environments and system administration.

• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab).

CoreLogic’s Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to religion, race, caste, sex, descent, place of birth, residence or any of them, be ineligible for, or discriminated against in respect of, any employment or office under the State. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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