At a Glance
- Tasks: Lead and develop a global Customer Success team, driving customer value and engagement.
- Company: Join Corelight, a fast-growing leader in network detection and response.
- Benefits: Collaborative culture, diverse perspectives, and opportunities for professional growth.
- Other info: Embrace innovation and tackle tough challenges in a supportive environment.
- Why this job: Make a real impact in cybersecurity while working with a passionate team.
- Qualifications: 7+ years in Customer Success and experience managing international teams.
The predicted salary is between 51750 - 63250 £ per year.
Be part of the team that defends the networks the world depends on
Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve.
As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape.
Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
About the Role
Corelight is looking for an experienced Customer Success leader to lead our International Customer Success organization, supporting customers across markets outside the United States.
This leader will be responsible for building a consistent, outcome-driven customer success practice while recognizing the different market dynamics, customer expectations, and partner relationships across regions.
You'll lead and develop a geographically distributed team, strengthen strategic customer relationships, and partner with regional Sales, Technical Account Management, Renewals, and other teams to drive adoption, retention, and long-term customer value.
The ideal candidate brings global leadership experience, strong commercial judgment, and the ability to build scalable practices without losing the flexibility required to serve customers across diverse markets.
What You'll Do
- Lead, coach, and develop an internationally distributed Customer Success team, establishing consistent expectations and performance standards.
- Develop and execute regional customer success strategies aligned to Corelight's global priorities and local market requirements.
- Drive measurable customer value, adoption, retention, and long-term account health across international customer portfolios.
- Establish a consistent customer engagement model while adapting execution to regional business practices, partner ecosystems, and customer needs.
- Build and maintain executive relationships with strategic enterprise customers across international markets.
- Partner with regional Sales and Renewals leaders to identify customer risks, strengthen renewal readiness, and support account growth.
- Coordinate with TAM, Professional Services, Support, and regional partners to deliver a consistent post-sales customer experience.
- Develop visibility into customer health, engagement, adoption, and retention performance across regions.
- Identify recurring customer challenges and regional differences that should inform global customer success strategy.
- Establish effective team operating rhythms, coaching practices, and cross-regional collaboration.
- Help shape Corelight's global Customer Success operating model and support the development of a scalable international organization.
- What You'll Bring
- 7+ years of experience in Customer Success, strategic account management, or a related post-sales function within enterprise technology.
- 3+ years of people leadership experience, including managing teams across multiple countries or regions.
- Demonstrated experience supporting international enterprise customers, ideally across EMEA and/or APAC.
- Proven ability to drive customer adoption, retention, and measurable business outcomes.
- Strong commercial judgment and experience partnering with regional Sales and Renewals teams.
- Experience operating across different cultures, time zones, and customer engagement models.
- Ability to establish scalable processes while adapting to regional market requirements.
- Familiarity with cybersecurity, network security, cloud infrastructure, or similarly complex enterprise technologies.
- Experience navigating channel and partner-led customer relationships.
- Strong communication, executive relationship management, and cross-functional leadership skills.
Why Join Us?
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.
Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture.
We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
We are looking forward to meeting you. Check us out at www. corelight. com
Manager, Customer Success, International in London employer: Corelight
Corelight is an exceptional employer that prioritises employee growth and collaboration in the fast-paced field of cybersecurity. With a commitment to fostering an inclusive work culture, employees benefit from continuous learning opportunities and the chance to make a meaningful impact in protecting against cyber threats. Located in the EMEA region, Corelight offers a dynamic environment where team members can thrive while working alongside passionate innovators dedicated to solving complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Success, International in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corelight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corelight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager, Customer Success, International in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corelight:Your cover letter is your chance to shine! Tell us why you want to work at Corelight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corelight!
How to prepare for a job interview at Corelight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
