At a Glance
- Tasks: Lead customer success strategy for high-value enterprise clients across EMEA.
- Company: Corelight, a fast-growing network detection and response platform.
- Benefits: Competitive salary, equity options, and a collaborative work culture.
- Other info: Join a diverse team committed to innovation and solving tough challenges.
- Why this job: Make a real impact in cybersecurity while working with top-tier clients.
- Qualifications: 8+ years in Customer Success or related roles, strong technical and executive presence.
The predicted salary is between 63000 - 77000 £ per year.
Be part of the team that defends the networks the world depends on
Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve.
As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape.
Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.
As a Lead Customer Success Manager at Corelight, you will own the customer success strategy for some of our most strategic and complex customers across EMEA.
You will work with security leaders, SOC teams, and executive stakeholders to ensure customers realize measurable value from Corelight, deepen adoption, and build a strong foundation for long-term retention and growth.
This is a senior individual contributor role for someone who can operate comfortably across both the technical and executive sides of cybersecurity.
You will understand each customer's security priorities, translate them into a clear success strategy, and coordinate the right resources across Corelight to deliver against it.
You will also help raise the bar for Customer Success more broadly by sharing best practices, mentoring teammates, and identifying opportunities to improve how we engage and deliver value to customers at scale.
What You'll Do
- Own the post-sales strategy and customer success plan for a portfolio of complex, high-value enterprise customers across EMEA.
- Build trusted relationships with customer stakeholders ranging from SOC practitioners and security leaders to CISOs and other executives.
- Develop a deep understanding of each customer's security environment, priorities, desired outcomes, and measures of success.
- Drive adoption and measurable value from Corelight's platform, connecting our capabilities to customers' broader security strategies and operational goals.
- Lead strategic customer engagements and Executive Business Reviews that demonstrate value, assess progress, surface risk, and align on priorities and next steps.
- Identify customer health, retention, and expansion opportunities early and partner closely with Sales and other teams to develop the appropriate account strategy.
- Lead complex customer escalations, coordinating across Support, Sales, Product, Engineering, and other teams to drive resolution while maintaining customer confidence.
- Represent the voice of the customer internally, identifying recurring needs and market trends that can inform product priorities and improve the customer experience.
- Mentor other Customer Success Managers and share approaches, tools, and best practices that strengthen the broader CS organization.
- Help develop scalable playbooks, processes, and programs that improve how Corelight delivers customer outcomes across EMEA and globally.
- What You'll Bring
- 8+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role within cybersecurity, enterprise software, or complex B2B Saa S.
- Experience owning relationships with large, complex enterprise customers and managing high-value recurring revenue portfolios.
- A track record of driving customer adoption, retention, and long-term value across complex, multi-stakeholder environments.
- Strong executive presence and the ability to build credibility with both senior business leaders and highly technical security teams.
- Working knowledge of modern security operations and technologies such as NDR, SIEM, EDR, network security, and SOC workflows.
- Ability to translate technical capabilities and security use cases into business value and measurable customer outcomes.
- Experience navigating complex customer organizations and influencing across multiple teams without direct authority.
- Strong judgment in identifying account risk, managing escalations, and coordinating cross-functional resources.
- A data-informed approach to customer success, including experience using customer health, adoption, engagement, and commercial signals to guide account strategy.
- Experience mentoring peers, leading cross-functional initiatives, or contributing to the development of Customer Success programs and best practices.
- Familiarity with customer success and business systems such as Salesforce, Gainsight, Totango, Jira, or similar platforms.
- Experience working with large multinational organizations and customers across EMEA is highly valued.
Additional cybersecurity expertise or certifications such as CISSP or CISM are a plus.
- Bachelor’s Degree or MBA or advanced technical certifications
- Notice of
- Pay
Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience.
Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus.
Equity and additional benefits will also be awarded.
Compensation Range
- £80,000
- £111,000
- GBP
Why Join Us?
Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.
Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture.
We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.
We are looking forward to meeting you. Check us out at www. corelight. com
Lead Customer Success Manager, EMEA employer: Corelight
Corelight is an exceptional employer that prioritises employee growth and collaboration in the fast-paced field of cybersecurity. With a commitment to fostering an inclusive work culture, employees benefit from continuous learning opportunities and the chance to make a meaningful impact in protecting against cyber threats. Located in the EMEA region, Corelight offers a dynamic environment where team members can thrive while working alongside passionate innovators dedicated to solving complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Success Manager, EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corelight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corelight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Customer Success Manager, EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corelight:Your cover letter is your chance to shine! Tell us why you want to work at Corelight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corelight!
How to prepare for a job interview at Corelight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
