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For Companies At a Glance
- Tasks: Lead and inspire a portfolio of 70+ QSR stores across London and the South.
- Company: Join a well-established, growth-focused QSR brand making waves in the industry.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be a key player in driving performance and enhancing guest experiences while building strong relationships.
- Qualifications: Proven experience in multi-site franchise leadership within QSR or fast-paced food retail.
- Other info: Ideal for those with high emotional intelligence and a passion for team culture.
The predicted salary is between 56000 - 84000 £ per year.
We're partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England. This role requires more than operational rigour; it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level. You'll be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You'll support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.
The Role:
- Act as the strategic and operational lead across a large regional franchise portfolio.
- Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed.
- Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction.
- Ensure brand standards are consistently upheld across all locations — from front-line execution to leadership behaviours.
- Lead business reviews, drive performance plans, and influence decision-making at a regional and store level.
- Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience.
- Partner cross-functionally with marketing, ops, training, and product teams to align strategy and execution.
- Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive.
The right person:
- Proven success in a multi-site franchise leadership role within QSR, fast-paced food retail, branded restaurants or coffee.
- Experience managing multiple partners or stakeholders across a geographically dispersed region.
- Strong commercial acumen, able to interpret and act on business data, but lead with people.
- Excellent communication and influencing skills — able to hold difficult conversations while maintaining long-term trust.
- A coaching mindset, someone who lifts others through guidance, not just oversight.
- High emotional intelligence, self-aware, empathetic, and effective under pressure.
- A genuine passion for the guest experience, brand integrity, and team culture.
Senior Franchise Business Manager - QSR employer: CORElevate
Contact Detail:
CORElevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Franchise Business Manager - QSR
✨Tip Number 1
Network with professionals in the QSR industry, especially those who have experience in franchise management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Research the specific QSR brand you’re applying to. Understand their values, culture, and recent developments. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in managing multi-site operations. Be ready to share specific examples of how you've driven performance and built relationships with franchise partners in the past.
✨Tip Number 4
Showcase your emotional intelligence by practising active listening and empathy in your interactions. This will not only help you connect with interviewers but also reflect the leadership qualities they are looking for in a Senior Franchise Business Manager.
We think you need these skills to ace Senior Franchise Business Manager - QSR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in franchise management, particularly within the QSR sector. Use specific examples that demonstrate your success in managing multiple sites and driving commercial performance.
Craft a Compelling Cover Letter: In your cover letter, emphasise your emotional intelligence and strategic thinking. Share anecdotes that showcase your ability to build trust-based relationships and influence stakeholders effectively.
Highlight Key Skills: Clearly outline your skills in communication, coaching, and operational excellence. Mention any experience you have with KPIs and how you've successfully driven sales growth and customer satisfaction in previous roles.
Show Passion for the Brand: Convey your genuine passion for guest experience and team culture in both your CV and cover letter. Research the brand's values and incorporate them into your application to show alignment with their mission.
How to prepare for a job interview at CORElevate
✨Showcase Your Emotional Intelligence
Given the importance of emotional intelligence in this role, be prepared to discuss specific examples where you've successfully navigated challenging conversations or built trust with stakeholders. Highlight your ability to empathise and connect with others.
✨Demonstrate Strategic Thinking
Prepare to share instances where you've developed and implemented strategic plans that led to measurable outcomes. Discuss how you analyse market trends and competitor activity to inform your decisions and support franchise partners.
✨Highlight Your Coaching Skills
This role requires a coaching mindset, so think of examples where you've guided teams or individuals to improve performance. Be ready to explain your approach to developing others and fostering a positive culture within a franchise environment.
✨Prepare for KPI Discussions
Since you'll be owning commercial and operational KPIs, brush up on your understanding of key metrics like sales growth and customer satisfaction. Be ready to discuss how you've previously driven these metrics and what strategies you employed to achieve success.
