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For Companies At a Glance
- Tasks: Lead and inspire franchise partners across 70+ stores in London and the South.
- Company: Join a well-established, growth-focused QSR brand making waves in the industry.
- Benefits: Enjoy competitive salary, career development opportunities, and a vibrant team culture.
- Why this job: Be a key player in driving performance and enhancing guest experiences while building strong relationships.
- Qualifications: Proven success in multi-site franchise leadership within QSR or fast-paced food retail.
- Other info: Bring your emotional intelligence and coaching mindset to elevate teams and drive results.
The predicted salary is between 60000 - 84000 £ per year.
We're partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England. This role requires more than operational rigour; it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.
You'll be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You'll support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.
The Role:
- Act as the strategic and operational lead across a large regional franchise portfolio.
- Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed.
- Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction.
- Ensure brand standards are consistently upheld across all locations — from front-line execution to leadership behaviours.
- Lead business reviews, drive performance plans, and influence decision-making at a regional and store level.
- Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience.
- Partner cross-functionally with marketing, ops, training, and product teams to align strategy and execution.
- Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive.
The right person:
- Proven success in a multi-site franchise leadership role within QSR, fast-paced food retail, branded restaurants or coffee.
- Experience managing multiple partners or stakeholders across a geographically dispersed region.
- Strong commercial acumen, able to interpret and act on business data, but lead with people.
- Excellent communication and influencing skills — able to hold difficult conversations while maintaining long-term trust.
- A coaching mindset, someone who lifts others through guidance, not just oversight.
- High emotional intelligence, self-aware, empathetic, and effective under pressure.
- A genuine passion for the guest experience, brand integrity, and team culture.
Senior Franchise Business Manager - QSR employer: CORElevate
Contact Detail:
CORElevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Franchise Business Manager - QSR
✨Tip Number 1
Network with professionals in the QSR industry, especially those who have experience in franchise management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Research the specific QSR brand you’re applying to. Understand their values, culture, and recent developments. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in managing multi-site operations. Be ready to share specific examples of how you've driven performance and built strong relationships with franchise partners.
✨Tip Number 4
Showcase your emotional intelligence during interactions. Practice active listening and empathy, as these skills are crucial for building trust and rapport with franchise partners and team members.
We think you need these skills to ace Senior Franchise Business Manager - QSR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in franchise management, particularly within the QSR sector. Use specific examples that demonstrate your success in managing multiple sites and achieving commercial KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the guest experience and brand integrity. Discuss how your emotional intelligence and coaching mindset have positively impacted previous teams and partners.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements such as sales growth, customer satisfaction improvements, or successful operational initiatives. This will showcase your ability to drive performance.
Prepare for Potential Questions: Anticipate questions related to your experience with stakeholder management and your approach to difficult conversations. Be ready to provide examples that illustrate your communication and influencing skills.
How to prepare for a job interview at CORElevate
✨Showcase Your Emotional Intelligence
As a Senior Franchise Business Manager, emotional intelligence is key. Be prepared to discuss how you've navigated challenging conversations and built trust with franchise partners in the past. Share specific examples that highlight your ability to empathise and connect with others.
✨Demonstrate Strategic Thinking
This role requires strong strategic skills. Come ready to discuss how you've developed and executed strategies that have driven commercial performance in previous roles. Use data to back up your claims and show how your decisions positively impacted the business.
✨Prepare for KPI Discussions
You’ll need to own commercial and operational KPIs, so be ready to talk about your experience with sales growth, labour control, and customer satisfaction. Have examples of how you’ve successfully managed these metrics in the past and what actions you took to improve them.
✨Highlight Your Coaching Mindset
The ability to coach and develop others is crucial. Prepare to share instances where you've supported franchisees or team members in their development. Discuss your approach to fostering a positive culture and resilience within teams, as this will resonate well with the interviewers.
