Learning and Development Manager in Newport, Wales

If you are an experienced L&D Manager looking for a BIG opportunity, keep reading… We are working with a values-led hospitality group that is investing properly in people, leadership and growth. They are now looking for a Learning and Development Manager who wants to build something meaningful. Not just maintain what already exists.

This role is for someone who believes learning should feel human, practical and energising. Someone who understands that real development does not happen in slide decks. It happens in kitchens, on the floor, in conversations, in moments of challenge and confidence.

If you have helped multisite hospitality businesses build or shape learning functions and you have done it with empathy, pace and credibility, we would really like to speak with you.

• Salary: £50,000 - £53,000 + expenses
• Hybrid working with 3 days office based.
• Initial immersion period across sites and support functions.

You will take ownership for how learning shows up across the business. From the very first day someone joins through to preparing future leaders for promotion.

• You will redesign onboarding so that new starters feel welcomed, inspired and ready.
• You will bring a new learning platform to life with creative campaigns that teams actually engage with.
• You will design development pathways that build confidence and readiness for leadership.
• You will create practical learning experiences for kitchen and cafe leaders in their real environments.
• You will introduce simple ways to measure impact such as progression, retention, engagement and cultural alignment.

The first 4 weeks in role will be about listening and understanding. What is already working. What needs to evolve. Where the opportunities are to build something stronger and more consistent.

They are not looking for perfection. We are looking for intent, passion and emotional intelligence.

• You are likely to have worked in hospitality or another fast paced service led environment.
• You must have played a genuine part in building or scaling learning and talent development activity.
• You bring warmth and credibility when working with operational teams.
• You are proactive. You ask thoughtful questions. You are comfortable challenging constructively.
• You can think strategically but you are equally comfortable delivering and being present on site.
• You care about sustainability, community and doing business in the right way.
• You are confident using digital tools and modern learning approaches including AI where appropriate.

• There is real scope to shape learning culture.
• You will work closely with senior operational stakeholders who value development.
• The business is committed to internal progression and long term growth.
• You will spend time where hospitality actually happens, not only in an office environment.
• There is space to bring creativity, storytelling and energy into how people learn.

This role will suit someone earlier in their leadership journey who has already made real impact and is ready for broader ownership and visibility. If you are someone who believes learning should be real, values driven and genuinely useful, this could be a very strong next step.