At a Glance
- Tasks: Lead a team of 9 General Managers and drive performance across multiple sites.
- Company: Fast-growing QSR brand with a strong market presence in Scotland.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Hands-on role with visibility across Glasgow, Edinburgh, Aberdeen, and Dundee.
- Why this job: Make a real impact by rebuilding standards and unlocking revenue potential.
- Qualifications: Experience in QSR or high-volume hospitality management required.
The predicted salary is between 36000 - 60000 € per year.
We’re looking for an Operations Manager to take on a high-impact role across Scotland for a growing QSR. The patch covers 9 sites across Glasgow, Edinburgh, Aberdeen and Dundee. It’s a large geography with a mix of drive-thrus, retail parks and shopping centre locations, so you need to be comfortable working across different types of sites.
The business has grown quickly, but there hasn’t been enough consistency. Leadership changes have had an impact, standards have slipped in places, and there is more revenue to unlock than what is currently being delivered. The opportunity is big. The brand is strong, the market is there, and there is a lot more that can be done with the region.
Current challenges:
- Lack of consistent leadership
- Standards not being maintained across all sites
- Missed sales opportunities
- Drop in repeat customer experience
What you’ll be doing:
- Leading and aligning a team of 9 General Managers
- Getting into each site and understanding performance issues
- Setting clear expectations and ways of working
- Driving accountability and consistent follow-up
- Rebuilding standards across the region
- Working with wider teams to bring in support where needed
This role needs someone who is hands-on and not afraid to get into the detail. You’ll need to be visible across the region, confident in your decisions, and able to bring people with you.
You’ll likely be:
- An experienced Area Manager or Operations Manager in QSR or high-volume hospitality
- Strong on standards, people, and performance
- Used to managing multiple sites across a wide area
- Comfortable working in a fast-paced, growing business
- Based in Glasgow, Edinburgh, or somewhere in between
Operations Manager in Maidstone employer: CORElevate
Join a dynamic and rapidly growing QSR as an Operations Manager, where you will play a pivotal role in revitalising standards and driving performance across Scotland. With a strong brand presence and ample opportunities for growth, our company fosters a collaborative work culture that values hands-on leadership and employee development. Enjoy the unique advantage of working across diverse locations, from bustling drive-thrus to vibrant retail parks, all while being part of a supportive team dedicated to achieving excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get ready for interviews by researching the company and its challenges. Understand their current issues with leadership and standards, and come prepared with ideas on how you can help turn things around. Show them you’re the hands-on leader they need!
✨Tip Number 3
Practice your pitch! Be clear about your experience managing multiple sites and how you've driven performance in the past. Tailor your stories to highlight your ability to rebuild standards and improve customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Operations Manager in Maidstone
Some tips for your application 🫡
Show Your Passion for Operations:When writing your application, let your enthusiasm for operations shine through! We want to see how your experience aligns with the challenges we face and how you can help us drive standards and performance across our sites.
Be Specific About Your Experience:Don’t just list your previous roles; give us the juicy details! Share specific examples of how you've tackled similar challenges in the past, especially in managing multiple sites or improving customer experiences. We love a good story!
Tailor Your Application:Make sure to customise your application for this role. Highlight your experience in QSR or high-volume hospitality and how it relates to the unique challenges we’re facing. We want to know why you’re the perfect fit for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CORElevate
✨Know the Business Inside Out
Before your interview, dive deep into the company’s history, values, and current challenges. Understand their operations across the different sites in Scotland, especially how they manage standards and customer experience. This knowledge will help you demonstrate your genuine interest and ability to tackle their specific issues.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you’ve successfully managed teams in the past. Share specific examples of how you've driven accountability and improved performance in previous roles. This is crucial for a position that requires leading a team of General Managers across multiple locations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle real-life challenges, such as maintaining standards or boosting sales. Think of scenarios where you turned around underperforming sites or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Hands-On Approach
Since the role requires someone who isn’t afraid to get into the detail, be ready to discuss how you’ve been hands-on in previous positions. Talk about times when you rolled up your sleeves to solve problems or improve processes. This will show that you’re not just a manager but a leader who leads by example.
