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- Tasks: Lead and inspire a portfolio of 70+ franchise stores across London.
- Company: Join a well-established, growth-focused QSR brand making waves in the industry.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work culture.
- Why this job: Be a key player in driving performance and enhancing guest experiences while building strong relationships.
- Qualifications: Proven success in multi-site franchise leadership with strong commercial acumen and emotional intelligence.
- Other info: Ideal for those passionate about food retail and team culture.
The predicted salary is between 48000 - 84000 £ per year.
We’re partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England. This role requires more than operational rigour; it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.
You’ll be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You’ll support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.
The Role:
- Act as the strategic and operational lead across a large regional franchise portfolio
- Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed
- Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction
- Ensure brand standards are consistently upheld across all locations, from front-line execution to leadership behaviours
- Lead business reviews, drive performance plans, and influence decision-making at a regional and store level
- Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience
- Partner cross-functionally with marketing, ops, training, and product teams to align strategy and execution
- Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive
The right person:
- Proven success in a multi-site franchise leadership role within QSR, fast-paced food retail, branded restaurants or coffee.
- Experience managing multiple partners or stakeholders across a geographically dispersed region
- Strong commercial acumen, able to interpret and act on business data, but lead with people
- Excellent communication and influencing skills, able to hold difficult conversations while maintaining long-term trust
- A coaching mindset, someone who lifts others through guidance, not just oversight
- High emotional intelligence, self-aware, empathetic, and effective under pressure
- A genuine passion for the guest experience, brand integrity, and team culture
Franchise Business Manager employer: CORElevate
Contact Detail:
CORElevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Business Manager
✨Tip Number 1
Network with professionals in the QSR industry, especially those who have experience in franchise management. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Research the specific QSR brand you’re applying to. Understand their values, culture, and operational standards. This knowledge will help you demonstrate your alignment with their goals during interviews and discussions.
✨Tip Number 3
Prepare to discuss your previous experiences in managing multiple stakeholders and driving performance. Use specific examples that highlight your emotional intelligence and ability to influence others positively.
✨Tip Number 4
Showcase your coaching mindset by thinking of ways you can support franchise partners in their development. Be ready to share strategies or ideas on how you would foster a strong team culture and enhance guest experiences.
We think you need these skills to ace Franchise Business Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in franchise management, particularly in the QSR sector. Use specific examples that demonstrate your ability to drive commercial performance and maintain brand standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the guest experience and team culture. Discuss how your emotional intelligence and strategic thinking have positively impacted previous roles, and how you can bring that to this position.
Showcase Your Leadership Skills: Provide examples of how you've successfully coached and developed teams in past roles. Highlight your ability to build trust-based relationships with franchise partners and your experience in leading business reviews.
Research the Brand: Familiarise yourself with the QSR brand's values, mission, and recent developments. This knowledge will help you align your application with their expectations and demonstrate your genuine interest in the role.
How to prepare for a job interview at CORElevate
✨Showcase Your Emotional Intelligence
Given the importance of emotional intelligence in this role, be prepared to discuss specific examples where you've successfully navigated challenging conversations or built trust with partners. Highlight your ability to empathise and connect with others.
✨Demonstrate Strategic Thinking
Prepare to share instances where you've developed and executed strategies that led to significant improvements in performance. Discuss how you analyse data to inform your decisions and how you align operational goals with broader business objectives.
✨Highlight Your Coaching Skills
This role requires a coaching mindset, so think of examples where you've mentored or supported team members or franchisees. Emphasise how your guidance has led to their development and success, showcasing your ability to inspire others.
✨Understand the Brand and Market Trends
Research the QSR brand thoroughly and be ready to discuss its market position and competitors. Show your awareness of local market trends and how they can impact franchise operations, demonstrating your proactive approach to maintaining competitiveness.
