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- Tasks: Lead a team of 9 General Managers across Scotland's diverse QSR sites.
- Company: Fast-growing QSR brand with a strong market presence.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Shape the future of a thriving brand and enhance customer experiences.
- Qualifications: Experience in operations management within QSR or high-volume hospitality.
- Other info: Dynamic role requiring hands-on leadership and visibility across multiple locations.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an Operations Manager to take on a high-impact role across Scotland for a growing QSR. The patch covers 9 sites across Glasgow, Edinburgh, Aberdeen and Dundee. It’s a large geography with a mix of drive-thrus, retail parks and shopping centre locations, so you need to be comfortable working across different types of sites.
The business has grown quickly, but there hasn’t been enough consistency. Leadership changes have had an impact, standards have slipped in places, and there is more revenue to unlock than what is currently being delivered. The opportunity is big. The brand is strong, the market is there, and there is a lot more that can be done with the region.
Current challenges:
- Lack of consistent leadership
- Standards not being maintained across all sites
- Missed sales opportunities
- Drop in repeat customer experience
What you’ll be doing:
- Leading and aligning a team of 9 General Managers
- Getting into each site and understanding performance issues
- Setting clear expectations and ways of working
- Driving accountability and consistent follow-up
- Rebuilding standards across the region
- Working with wider teams to bring in support where needed
This role needs someone who is hands-on and not afraid to get into the detail. You’ll need to be visible across the region, confident in your decisions, and able to bring people with you.
You’ll likely be:
- An experienced Area Manager or Operations Manager in QSR or high-volume hospitality
- Strong on standards, people, and performance
- Used to managing multiple sites across a wide area
- Comfortable working in a fast-paced, growing business
- Based in Glasgow, Edinburgh, or somewhere in between
Facilities and Operations Officer employer: CORElevate
Contact Detail:
CORElevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Operations Officer
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've tackled challenges similar to those mentioned in the job description. This will demonstrate your problem-solving skills and hands-on approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Facilities and Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Facilities and Operations Officer. Highlight your experience in managing multiple sites and any achievements that showcase your ability to drive standards and performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on approach and how you’ve tackled similar challenges in the past, especially in fast-paced environments.
Showcase Your Leadership Skills: Since this role involves leading a team of General Managers, make sure to highlight your leadership experience. Share specific examples of how you've motivated teams and improved performance across multiple locations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CORElevate
✨Know Your Sites
Familiarise yourself with the different types of locations you'll be managing. Research the specific challenges and opportunities at each site in Glasgow, Edinburgh, Aberdeen, and Dundee. This will show your potential employer that you understand the landscape and are ready to tackle the unique issues they face.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you've successfully managed teams in the past. Share specific examples of how you've driven accountability and improved standards in previous roles. This will help illustrate your capability to lead a team of General Managers effectively.
✨Showcase Problem-Solving Abilities
Think about the current challenges mentioned in the job description, like inconsistent leadership and missed sales opportunities. Prepare to discuss how you would approach these issues, perhaps by setting clear expectations or implementing new ways of working. This will highlight your proactive mindset.
✨Be Hands-On and Visible
Emphasise your willingness to get into the detail and be present across all sites. Share examples of how you've engaged with teams on the ground to understand performance issues. This will demonstrate that you're not just a manager but a leader who is committed to improving the overall customer experience.