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- Tasks: Lead and inspire teams to deliver exceptional service and drive commercial performance.
- Company: Join a fast-growing QSR brand with a people-first culture and exciting growth plans.
- Benefits: Enjoy a competitive salary, bonus structure, and fantastic perks.
- Why this job: Be part of a dynamic team where your leadership can make a real impact.
- Qualifications: Experience in multi-site management, ideally in QSR or fast-paced hospitality.
- Other info: Opportunity to support new store openings and build strong relationships with teams.
The predicted salary is between 36000 - 60000 £ per year.
West London. Big growth plans | People-first culture | Real progression.
Are you a hands-on leader who loves building high-performing teams and running slick operations? Fancy joining a brand that’s growing fast, doing things properly, and putting people at the heart of it all?
We’re working with a well-known, fast-moving QSR brand that’s on the lookout for an Operations Manager to take charge of a key West London patch. This isn’t just about keeping things ticking over – they want someone who’s ready to roll up their sleeves, drive performance, and be part of something exciting.
Why this role?
- Join a brand that’s genuinely going places, with smart leadership and serious backing.
- Culture matters here – they care about people, from crew to customer.
- You’ll have the freedom to lead, make decisions, and grow with the business.
- Competitive salary, bonus structure, and some brilliant perks.
What you’ll be doing:
- This is a big, rewarding role with plenty of variety. As Operations Manager, you'll be trusted to run your patch like it's your own business.
- Lead, coach and inspire a group of General Managers and their teams to deliver consistently brilliant service and operational excellence.
- Drive commercial performance across your area – you’ll own your P&L, manage budgets, and find smart ways to improve margins without cutting corners.
- Champion brand standards and ensure every site is delivering top-notch customer experience, food quality, and compliance.
- Recruit, retain and develop amazing people – building strong teams, spotting potential, and creating a culture where people want to stay and grow.
- Support new store openings, working closely with the central team to roll out new locations smoothly and successfully.
- Own your patch – regularly visit your sites, build strong relationships with your teams, and be a visible, trusted leader.
- Use data and insight to identify opportunities and fix issues fast – from performance dips to staffing challenges.
- Be a key link between stores and the senior leadership team – feeding back on what’s working, what’s not, and where the next opportunities lie.
What they’re looking for:
- Solid multi-site management experience, ideally in QSR, food-to-go or fast-paced hospitality.
- A strong, people-first leader – someone who can bring the best out of a team and build a great culture.
- Commercially sharp – you know your way around a P&L and understand what drives performance.
- Calm under pressure, adaptable, and solutions-led – you don’t wait for someone else to fix things.
- Based in or around West London and happy to be on the ground with your teams regularly.
Commercial Operations Officer employer: CORElevate
Contact Detail:
CORElevate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Officer
✨Tip Number 1
Network with professionals in the QSR and hospitality sectors. Attend industry events or join relevant online groups to connect with people who can provide insights about the company culture and expectations.
✨Tip Number 2
Research the brand thoroughly. Understand their values, recent developments, and growth plans. This knowledge will help you demonstrate your genuine interest and alignment with their people-first culture during interviews.
✨Tip Number 3
Prepare examples of how you've successfully led teams and improved operational performance in previous roles. Be ready to discuss specific metrics and outcomes that showcase your commercial acumen and leadership skills.
✨Tip Number 4
Familiarise yourself with the latest trends in the QSR industry, especially around customer experience and operational excellence. Being knowledgeable about these trends will position you as a forward-thinking candidate who can drive performance.
We think you need these skills to ace Commercial Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site management, particularly in QSR or fast-paced hospitality. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building high-performing teams and your commitment to a people-first culture. Mention how your values align with the company's mission and culture.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. For instance, mention how you improved operational efficiency or increased customer satisfaction scores in previous positions.
Prepare for Potential Questions: Anticipate questions related to your experience with P&L management and team development. Be ready to discuss specific strategies you've implemented to enhance performance and foster a positive work environment.
How to prepare for a job interview at CORElevate
✨Show Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire teams. Share specific examples of how you've built high-performing teams in the past, as this role requires a strong people-first leader.
✨Demonstrate Commercial Acumen
Familiarise yourself with P&L statements and be ready to discuss how you've driven commercial performance in previous roles. Highlight any strategies you've implemented to improve margins without compromising quality.
✨Emphasise Adaptability
This role demands someone who can remain calm under pressure and adapt to changing circumstances. Prepare examples of how you've successfully navigated challenges in fast-paced environments.
✨Engage with Company Culture
Research the company's culture and values. Be ready to explain how you align with their people-first approach and how you would contribute to creating a positive work environment for your teams.
