Grade 5 - £28,031 to £31,236 per annum (depending on experience)
The role
To be the first point of contact for all customer support requests and enquiries. To provide customer-facing, first line support services for the University's portfolio of IT applications and services prioritising incidents and requests for support to agreed targets and service level agreements (SLAs) and escalating incidents to field support teams or problem management for resolution where appropriate.
You will be contractually enrolled into the Local Government Pension Scheme (LGPS)one of the largest and most generous defined benefit pension schemes in the country.
If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.
Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.
We welcome applications for job-share, part-time and flexible working arrangements
The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. To find out more, take a look at our guide to applying .
Accessibility
We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement pleasecontact us using our web accessibility report form .Your feedback helps us enhance our accessibility efforts and improve our services.
Service Desk Analyst in Sheffield employer: Corehr
Sheffield Hallam University is an exceptional employer, offering a vibrant and inclusive work culture that fosters innovation and collaboration within the Smart Interactive Technologies Lab. As a Research Fellow, you will have access to cutting-edge research infrastructure and the opportunity to contribute to impactful projects aimed at improving maternal health outcomes, all while benefiting from a supportive environment that prioritises professional growth and development. Join us in making a meaningful difference in healthcare through responsible and human-centred digital innovation.
