Sheffield Hallam University is seeking a Grade 5 IT support adviser to be the first point of contact for customer requests. You will deliver frontline, user‑facing support for the portfolio of IT applications and services, prioritising incidents and requests to agreed targets and SLAs.
You will be enrolled into the Local Government Pension Scheme (LGPS) and can opt out to USS if already a member. The university welcomes flexible working and part‑time arrangements.
#J-18808-LjbffrIT Service Desk Analyst — First‑Line Support & SLAs in Sheffield employer: Corehr
Sheffield Hallam University is an exceptional employer, offering a vibrant and inclusive work culture that fosters innovation and collaboration within the Smart Interactive Technologies Lab. As a Research Fellow, you will have access to cutting-edge research infrastructure and the opportunity to contribute to impactful projects aimed at improving maternal health outcomes, all while benefiting from a supportive environment that prioritises professional growth and development. Join us in making a meaningful difference in healthcare through responsible and human-centred digital innovation.
