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- Tasks: Join our team as a Programme Officer, supporting students and staff in delivering top-notch engineering programmes.
- Company: Be part of King’s College London, a rapidly expanding world-class research and teaching department.
- Benefits: Enjoy hybrid working, professional development opportunities, and a supportive, diverse work environment.
- Other info: This is a full-time, indefinite contract position with a competitive salary.
- Why this job: Make a real impact in education while working in the vibrant heart of Central London.
- Qualifications: Strong communication, numeracy skills, and experience in customer service are essential for this role.
The predicted salary is between 29200 - 31600 £ per year.
Recently re-established, the Department of Engineering at King’s College London is rapidly expanding into a world-class research and teaching department. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities.
The Department of Engineering is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.
About the role
We are looking to recruit a Programme Officer to join our team. The Programme Officer is responsible for essential work contributing to the delivery of our undergraduate and postgraduate programmes. They will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly. With support to develop a working knowledge of regulations, the Programme Officer is a valued and trusted member of a hard-working and friendly team and will have a keen eye for accuracy and detail.
Celebrating diversity and supporting staff is important to us and we offer a range of provision, training opportunities and support.
The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely. This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
- Excellent written and oral communication skills including the ability to draft documents and correspondence
- Strong numeracy skills and ability to analyse complex numerical data
- Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
- Excellent organisation skills and the ability to manage competing deadlines
- Ability to work independently and take initiative
- Ability to work as part of a team with a commitment to personal accountability and continuous improvement
- Excellent attention to detail and the ability to maintain a high level of accuracy at all times
- Customer service focused, with the ability to work with students and a broad range of colleagues in a professional and assured manner
Experience in the use of databases, student records systems (such as SITS) and virtual learning environments (such as Moodle) is desirable, as well as prior experience of working in a customer facing environment.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Grade and Salary: £34,179 - £37,546 per annum, including London Weighting Allowance
Programme Officer - Engineering employer: Corehr
Contact Detail:
Corehr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Officer - Engineering
✨Tip Number 1
Familiarise yourself with the specific programmes offered by the Department of Engineering at King’s College London. Understanding their curriculum and how they support students will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Network with current or former Programme Officers or staff within the department. This can provide you with insider insights about the role and the team dynamics, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Brush up on your customer service skills, as this role requires a strong focus on supporting students and colleagues. Consider examples from your past experiences where you successfully resolved issues or improved service delivery.
✨Tip Number 4
Prepare to discuss your organisational skills in detail. Think of specific instances where you managed competing deadlines or projects, as this will showcase your ability to thrive in a busy academic environment.
We think you need these skills to ace Programme Officer - Engineering
Some tips for your application 🫡
Tailor Your Personal Statement: Make sure to address each of the essential criteria listed in the job description. Use specific examples from your experience that demonstrate your skills in communication, numeracy, organisation, and customer service.
Highlight Relevant Experience: Include any previous roles where you worked in a customer-facing environment or used databases and student records systems. This will show that you have the practical experience needed for the Programme Officer role.
Showcase Your Skills: Emphasise your proficiency in Microsoft Office and your ability to learn new systems quickly. Mention any relevant training or certifications that support your technical skills.
Proofread Your Application: Before submitting, carefully proofread your CV and personal statement for spelling and grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at Corehr
✨Showcase Your Communication Skills
As the Programme Officer role requires excellent written and oral communication skills, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely, and consider bringing examples of documents or correspondence you've drafted in previous roles.
✨Demonstrate Your Numeracy Skills
Since strong numeracy skills are essential for analysing complex numerical data, brush up on any relevant mathematical concepts. Be ready to discuss how you've used these skills in past experiences, perhaps by sharing specific examples where you successfully analysed data to inform decisions.
✨Highlight Your Organisational Abilities
The ability to manage competing deadlines is crucial for this position. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share a situation where you successfully juggled multiple responsibilities and met all deadlines.
✨Emphasise Customer Service Experience
Given the customer-facing nature of the role, it's important to convey your commitment to providing excellent service. Think of examples from your past work where you handled queries or resolved issues for students or colleagues, showcasing your professionalism and assurance in those interactions.