At a Glance
- Tasks: Engage visitors, deliver excellent customer service, and support museum activities.
- Company: Join a renowned museum with a friendly and inclusive culture.
- Benefits: 38 days annual leave, childcare services, and discounted travel options.
- Other info: Flexible working options and commitment to diversity in the workplace.
- Why this job: Be part of a dynamic team and inspire visitors from all walks of life.
- Qualifications: Passion for customer service and strong teamwork skills required.
The predicted salary is between 18900 - 23100 £ per year.
About the role
As a Visitor Experience Assistant, you will help deliver a warm, inclusive and world-class visitor experience, engaging with people of all ages and backgrounds and helping them to make the most of their visit. You will work as part of a dynamic team on a daily rota, welcoming and inspiring visitors, engaging them with the collections and activities, and helping to keep visitors and collections safe. You will contribute to the Museum’s financial sustainability by encouraging donations, Gift Aid and membership, raising awareness of the public programme, and providing excellent customer service. You will also work with security teams, support safe evacuation during an emergency, and take part in Tuesday training sessions. These are permanent, part-time posts.
The following posts are available:
- 35 hours per week / 0.9589 FTE (2 posts)
- 28 hours per week / 0.7671 FTE (1 post)
- 21 hours per week / 0.5753 FTE (3 posts)
All patterns include working one weekend day per week. All patterns require working on a Tuesday.
About You
You will have experience of, and a passion for, delivering excellent customer service. You will be a confident team player who thrives in a busy, fast-paced environment, with strong interpersonal skills and a proactive approach to problem solving. You will have excellent attention to detail, a passion for museums and cultural venues, and an awareness of the importance of health, safety and security for people and collections in a public-facing environment.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Discounted bus travel and Season Ticket travel loans
- An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. We are committed to ensuring that our recruitment processes are inclusive and accessible.
If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
Curious about joining our team as a Visitor Experience Assistant? Come along to our Recruitment Drop-In Event! During the session you will:
- Get the chance to learn more about the Ashmolean
- Meet Ashmolean staff and ask us questions
- Receive advice on your job application and the supporting evidence form we use
Visitor Experience Assistant - 6 posts in Oxford employer: Corehr
As a leading research institution, we offer an exceptional environment for postdoctoral researchers to thrive, particularly in the vibrant city of Liverpool. Our commitment to collaboration across prestigious universities fosters a dynamic work culture that prioritises innovation and inclusivity, while our hybrid working model supports a healthy work-life balance. With ample opportunities for professional growth and a focus on diversity, we are dedicated to creating a meaningful and rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant - 6 posts in Oxford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Corehr and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Corehr and let us see your personality shine through!
We think you need these skills to ace Visitor Experience Assistant - 6 posts in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Corehr.
Get Familiar with Our Brand:Before applying, take some time to learn about Corehr and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Corehr
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Corehr.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Corehr will surely appreciate.
