At a Glance
- Tasks: Assist visitors with ticketing and event bookings at the iconic Ashmolean Museum.
- Company: Join the Retail & Ticketing Team at the University of Oxford's renowned museum.
- Benefits: Enjoy 38 days of annual leave, a pension scheme, and childcare services.
- Other info: Flexible hours with opportunities for personal growth in a diverse environment.
- Why this job: Be part of a vibrant cultural destination and enhance visitor experiences.
- Qualifications: GCSEs in English and Maths, strong communication skills, and IT literacy required.
The predicted salary is between 31500 - 38500 £ per year.
You will join the Retail & Ticketing Team at the Ashmolean Museum, the University of Oxford’s world-class museum of art and archaeology. Situated in the heart of Oxford, the Ashmolean is an iconic cultural destination, open to everyone every day.
You will provide a welcoming and professional service to visitors, responding to ticketing and event booking enquiries by email and telephone and supporting the smooth operation of the Museum’s ticketing systems. You will process ticket refunds and exchanges, assist with maintaining event and ticketing information, and work closely with colleagues across Exhibitions, Education, Membership, Finance, Visitor Experience and IT.
The role is based onsite at the Ashmolean Museum and requires flexibility to work across seven days, including some Bank Holidays. This is a permanent variable hours post, paid as claimed. The hours will vary according to the operational requirements of the Museum.
About You
You will be educated to at least GCSE standard, or equivalent, in English and Mathematics, and will have exceptional interpersonal and communication skills, with a genuine enthusiasm for interacting with visitors and customers. You will be a strong team player who is also confident working independently. You will have good IT literacy, including experience of or confidence using EPoS, email and telephone systems, Microsoft Word and Excel. You will be highly organised, with excellent attention to detail and the ability to manage your time effectively.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team.
Ticketing Assistant - Box Office in Oxford employer: Corehr
As a leading research institution, we offer an exceptional environment for postdoctoral researchers to thrive, particularly in the vibrant city of Liverpool. Our commitment to collaboration across prestigious universities fosters a dynamic work culture that prioritises innovation and inclusivity, while our hybrid working model supports a healthy work-life balance. With ample opportunities for professional growth and a focus on diversity, we are dedicated to creating a meaningful and rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Assistant - Box Office in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corehr. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corehr before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Assistant - Box Office in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corehr:Your cover letter is your chance to shine! Tell us why you want to work at Corehr specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corehr!
How to prepare for a job interview at Corehr
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
