At a Glance
- Tasks: Provide top-notch IT support to staff and students in a dynamic environment.
- Company: Join the Department of Engineering Science at Oxford University, a leader in education and research.
- Benefits: Enjoy 38 days annual leave, excellent pension, and family-friendly perks.
- Other info: Be part of a friendly team with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting cutting-edge teaching and research activities.
- Qualifications: Experience in IT support with skills in Windows, Linux, and troubleshooting.
The predicted salary is between 32108 - 37338 £ per year.
We are seeking a full-time IT Support Officer to join the IT Support team at the Department of Engineering Science (Central Oxford & Headington). The post is permanent.
About The Role
As an IT Support Officer, you will play a key role in delivering high-quality IT services to staff and students across the Department of Engineering Science. Working as part of a friendly and professional IT Support team, you will provide first- and second-line support for a diverse range of technologies, including Windows and Linux systems, hardware, software, AV equipment, printers, and user accounts. You will be a key member of our Service Desk, acting as the first point of contact for IT support requests, managing incidents and service requests, and always aiming to deliver excellent customer service. The role offers a varied workload, combining day-to-day technical support with opportunities to contribute to service improvements, documentation, and departmental IT projects. Based primarily across our Central Oxford and Headington sites, you will work closely with academic, research, administrative and student users, helping to ensure that IT services effectively support the Department’s world-leading teaching and research activities.
About You
You will have experience working within an IT support environment and be confident supporting Windows and Linux operating systems, Active Directory, and a range of end-user hardware and software. You will be an effective problem solver with strong troubleshooting skills and the ability to manage a varied workload while maintaining excellent service standards. With a customer-focused approach, you will enjoy helping users with differing levels of technical knowledge and will be able to communicate clearly and professionally with both technical and non-technical audiences. You will be organised, self-motivated, and able to work effectively both independently and as part of a team. We are particularly interested in candidates who are enthusiastic about developing their technical skills and contributing to the continuous improvement of IT services. Experience within a higher education, research, or AV support environment would be advantageous but is not essential.
What We Offer
Your happiness and wellbeing at work matters to us, so we offer a range of family-friendly and financial benefits including:
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Membership to a variety of social and sports clubs
- Discounted bus travel and season ticket travel loans
The University also runs an enormous number of social groups and sports clubs for those looking for more than just a great place to work.
Salary (£): £32,108 – £37,338 per annum, with a discretionary range to £40,514 per annum (Inclusive of Oxford University Weighting).
The Department holds an Athena Swan Bronze award, highlighting its commitment to promoting women in science, engineering and technology.
IT Support Officer in Oxford employer: Corehr
The Department of Engineering Science at the University of Oxford is an exceptional employer, offering a supportive and inclusive work environment where IT Support Officers can thrive. With a strong focus on employee wellbeing, we provide generous benefits such as 38 days of annual leave, a contributory pension scheme, and access to various social and sports clubs, fostering a vibrant community. Our commitment to professional development ensures that you will have ample opportunities to enhance your technical skills while contributing to world-class teaching and research activities in a prestigious academic setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Corehr values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Corehr might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Corehr!
✨Direct Apply to Corehr
Let's not forget to apply directly through the Corehr website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Officer in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Corehr.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Corehr. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Corehr
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
