At a Glance
- Tasks: Welcome visitors, sell tickets and merchandise, and assist with events at beautiful locations.
- Company: Join a friendly team at the Botanic Garden and Harcourt Arboretum.
- Benefits: Enjoy 38 days of leave, a pension scheme, and discounted travel options.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Gain valuable experience in customer service while working in stunning outdoor settings.
- Qualifications: Five GCSEs or equivalent and excellent interpersonal skills required.
The predicted salary is between 24523 - 29973 £ per year.
You will be part of the Front of House team, providing a warm and professional welcome to visitors at both the Botanic Garden and Harcourt Arboretum. You will issue tickets, sell merchandise, promote Gift Aid and events, respond to visitor enquiries and help deliver a high standard of customer care. You will reconcile tills, replenish and display retail stock, help maintain visitor areas, signage and leaflet supplies, and support the opening and closing of both sites. You will also assist with events, including meeting and greeting visitors, moving furniture and signs, and helping to set up rooms, areas and AV equipment.
This is a fixed-term post for 12 months, with the potential for extension, working part time on an annualised-hours basis: 19.5 hours per week from November to February and 22.5 hours per week from March to October. Actual working hours may vary to meet operational requirements and peak periods. You will be contractually required to work weekends, bank holidays and fixed closure days.
You will have five GCSEs or equivalent, with excellent numerical skills. You will have excellent customer service and interpersonal skills. You will have experience of working in a Front of House role in a busy visitor attraction or heritage site, as well as experience in retail. You will be able to remain calm under pressure, use sound judgement, and demonstrate reliability and flexibility. Experience of working with a till and manual handling training would be desirable.
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Discounted bus travel and Season Ticket travel loans
Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. We are committed to ensuring that our recruitment processes are inclusive and accessible.
If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
Front of House (Ticket Office, Retail & Events) in Oxford employer: Corehr
Sheffield Hallam University is an exceptional employer, offering a vibrant and inclusive work culture that fosters innovation and collaboration within the Smart Interactive Technologies Lab. As a Research Fellow, you will have access to cutting-edge research infrastructure and the opportunity to contribute to impactful projects aimed at improving maternal health outcomes, all while benefiting from a supportive environment that prioritises professional growth and development. Join us in making a meaningful difference in healthcare through responsible and human-centred digital innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House (Ticket Office, Retail & Events) in Oxford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Corehr and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Corehr and let us see your personality shine through!
We think you need these skills to ace Front of House (Ticket Office, Retail & Events) in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Corehr.
Get Familiar with Our Brand:Before applying, take some time to learn about Corehr and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Corehr
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Corehr.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Corehr will surely appreciate.
