At a Glance
- Tasks: Welcome visitors, assist with enquiries, and manage library transactions.
- Company: Bodleian Libraries, a historic and inclusive institution in Oxford.
- Benefits: 38 days annual leave, childcare services, and discounted travel options.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Join a friendly team and enhance your customer service skills in a vibrant environment.
- Qualifications: GCSE level education and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
You will be the first point of contact for readers and visitors, providing a warm welcome and delivering high-quality customer service in the Bodleian Old Library, Radcliffe Camera and associated reading rooms. You will register readers, respond to enquiries in person, by telephone and online, assist users in locating resources, support the use of library systems and IT equipment, and carry out a range of front‑line library transactions.
These are permanent, part‑time posts. The anticipated working patterns are:
- Post 1: 0.2260 FTE – Fortnightly Sunday (10:45am to 7:15pm) and weekly Wednesday (5:00pm to 9:15pm)
- Post 2: 0.2260 FTE – Fortnightly Sunday (10:45am to 7:15pm) and weekly Thursday (5:00pm to 9:15pm)
- Post 3, 4 and 5: 0.2260 FTE – Fortnightly Saturday (9:45am to 6:15pm) and weekly Monday (5:00pm to 9:15pm)
- Post 6: 0.3425 FTE – Fortnightly Saturday (9:45am to 6:15pm) and weekly Wednesdays and Fridays (5:00pm to 9:15pm)
This role requires regular manual handling, including lifting, moving and carrying books and journals, transporting library materials and working with shelving and stock.
You will be educated to GCSE level or equivalent and will have excellent communication and interpersonal skills, enabling you to interact confidently, courteously and effectively with readers, visitors and colleagues. You will understand the importance of providing outstanding customer service and will be committed to delivering a welcoming and inclusive experience for all library users.
You will have good general IT skills, including experience of using email, internet‑based resources and standard office applications. You will be able to undertake routine tasks accurately and reliably, prioritise work effectively in a busy environment and maintain discretion when handling confidential or sensitive information.
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Discounted bus travel and Season Ticket travel loans
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family‑friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. Enquiries relating to the role should be directed to the GLAM Recruitment team (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Monday 29 June 2026. Interviews are expected to take place on 20 and 21 July in‑person.
Evening & Weekend Library Assistant - 6 posts in Oxford employer: Corehr
As an Evening & Weekend Library Assistant at the Bodleian Libraries in Oxford, you will join a vibrant and inclusive team dedicated to providing exceptional customer service in one of the world's most prestigious library settings. We prioritise employee wellbeing with generous benefits such as 38 days of annual leave, childcare services, and flexible working options, fostering a supportive environment for personal and professional growth. Our commitment to diversity and inclusion ensures that every staff member feels valued and empowered to contribute to our welcoming community.
StudySmarter Expert Advice🤫
We think this is how you could land Evening & Weekend Library Assistant - 6 posts in Oxford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Corehr and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Corehr and let us see your personality shine through!
We think you need these skills to ace Evening & Weekend Library Assistant - 6 posts in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Corehr.
Get Familiar with Our Brand:Before applying, take some time to learn about Corehr and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Corehr
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Corehr.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Corehr will surely appreciate.
