At a Glance
- Tasks: Support IT systems and provide top-notch customer service across the University.
- Company: Join the prestigious University of Oxford's Department of Oncology.
- Benefits: Enjoy 38 days of annual leave, student discounts, and a great pension scheme.
- Other info: Over 80% of apprentices continue their careers at the university after training.
- Why this job: Kickstart your IT career with hands-on experience and training in a supportive environment.
- Qualifications: Passion for IT support and GCSE Maths and English at grades 9-4 or A*-C.
The predicted salary is between 26686 - 26686 £ per year.
Department of Oncology, University of Oxford, Old Road Campus Research Building, Oxford OX3 7DQ plus various locations across the University. £26,686 per annum (inclusive of Oxford University Weighting).
About the role
We have an exciting opportunity for you to join the University of Oxford as an Apprentice IT Support Officer within the Department of Oncology. This varied and hands‑on role offers the chance to develop technical IT skills while delivering a high‑quality, customer‑focused support service. Working across multiple departments and divisions, you will support the set‑up, maintenance and troubleshooting of IT equipment, systems and audio‑visual services. You will gain experience providing first‑line support to staff and students, assisting with device set‑up, network access, and resolving IT issues, while learning to manage multiple requests effectively. As part of a cohort of apprentices, you will contribute to a wide range of IT activities and projects across the University.
About the apprenticeship
As part of this role, you will undertake an Apprenticeship with Basingstoke ITEC, where you will complete an 18‑month training programme leading to the ST0973 Information Communications Technician (Support Technician) Apprenticeship. For this apprenticeship, you will work at the University of Oxford – Department of Oncology at the Old Road Campus Research Building, at the Old Road Campus in Headington, Oxford. As part of your apprenticeship, you will be required to meet with trainers from Basingstoke ITEC (these meetings are delivered remotely or on site at the university). In total, the apprenticeship is expected to take up to 24 months, including 18 months of training and up to 3 months to complete the End‑Point Assessment (EPA). The 24‑month contract provides additional flexibility to support individual learning requirements and operational needs, with ongoing support from the Department and Training Provider throughout the programme. Becoming an apprentice at the University of Oxford is an excellent opportunity to gain practical experience and training.
About you
You will be passionate about starting your career in IT Support and excited about the opportunity of becoming an apprentice at the University of Oxford. You may be starting your career or you may be looking for a career change. To complete the level 3 apprenticeship, you will need to evidence passes at 9‑4 or A*–C in GCSE Maths and English, or equivalent. Regardless of your prior qualifications, Basingstoke ITEC will require you to complete a short initial assessment during the application process. There are also government residency requirements for Apprenticeship funding which the Training Provider will be able to advise on.
What we offer
Our apprentices are never on their own; you will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution. Over 80% of our apprentices continue with us in the role they have been trained for after their Apprenticeship and that is just the start of their career. You will receive 38 days’ annual leave inclusive of Bank Holidays and fixed closure dates, discounted travel, an excellent contributory pension scheme, and student discount. You will also be part of the University’s annual apprenticeship awards.
Application Process
If you would like further information or support in your application, please contact: The closing date for applications is 12:00 noon on 26 June. Only applications received via the Find an Apprenticeship website before 12:00 noon on Friday, 26 June will be considered. Interviews will be taking place week commencing July 20th. To apply for this apprenticeship please review the attached job description and click the link below to apply on Find an Apprenticeship.
Apprentice IT Support Officer in Oxford employer: Corehr
The University of Oxford offers a unique opportunity for aspiring IT professionals to kickstart their careers as an Apprentice IT Support Officer within the Department of Oncology. With a strong emphasis on employee development, you will benefit from a supportive work culture, extensive training, and the chance to collaborate with a diverse team across various departments. Enjoy generous benefits including 38 days of annual leave, a contributory pension scheme, and the potential for long-term career progression within one of the world's leading universities.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Support Officer in Oxford
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Corehr.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Corehr is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Corehr, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Corehr directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice IT Support Officer in Oxford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Corehr want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Corehr, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Corehr
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
