Applicant & Enquiry Adviser in Oxford

Oxford Brookes University is distinctive in nature. We are a modern and forward-thinking institution rooted in, and connected to, a city with a rich history of culture and learning. We are a globally recognised university focused on providing high-quality teaching and delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new, and excelling in education and research.” Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive. In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze Award and a Race Equality Charter Bronze Award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all.

Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

The Role

Based at our Headington Campus and reporting to the Senior Applicant Engagement Officer, the Applicant & Enquiry Adviser plays a vital role in delivering a high-quality experience for prospective students and applicants. As part of the Marketing and Communications Directorate, you will act as a named contact, providing personalised advice and support, responding to enquiries across channels including The Student Room, Unibuddy, phone, and CRM systems, and contributing to student recruitment objectives. Working within the Applicant Engagement team, you will help ensure all applicants receive timely, accurate, and professional responses, support campaigns and events, and contribute to targeted conversion activity across key UK and international markets, ensuring every interaction with Oxford Brookes is positive and engaging.

What will I be doing?

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

Which skills do I need?

• Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
• Experience in delivering high-quality customer service.
• Knowledge and understanding of the UK and/or international applicant journey.
• Excellent ability to work efficiently and accurately within a database or CRM system.
• Strong communication skills and a commitment to supporting applicants through a positive admissions experience.

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year). We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly. We have an extremely competitive Local Government pension scheme with a 19.2% Employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline. We prioritise the well-being of our employees—both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team.

In addition, all employees have access to:

• Discounted rates for the University sports & gym facilities.
• Brookes on-site Nursery.
• Discounted travel options.
• Relocation scheme (for moves over 30 miles).
• Training and development opportunities.
• Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work.

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background. As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

As a result of the immigration changes that came into effect from 22 July 2025 this role will not attract sufficient points to obtain a sponsored skilled worker visa under the points based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.