Our guests luxurious experience at our award-winning hotel and spa begins with you. With your energetic personality, you will deliver the highest level of customer service, as well as liaise with all other departments here within the spa to ensure their stay is seamless.
From your very first telephone conversation with a guest, to securing their booking (And in turn, earn yourself some commission!) you are at the forefront of their fabulous experience. Our Reservations Team knows how to build a rapport with long standing Ragdale Hall Spa members, as well as take care of first-time visitors to the hall who are ready to be wowed with our 5* customer service. No two bookings are the same, and therefore your meticulous attention to detail, as well as your ability to multitask is vital. You will ensure all reservation enquiries, bookings and cancellations are up to date, whilst ensuring all admin is complete after carrying out the final checks before guests arrive.
If you have a confident personality that is perfectly suited to driving sales through excellent customer service, then our Reservations Team want to talk to you today. We offer great commission-based sales incentives, bonus schemes and social team events.
Key Responsibilities:
- -Manage reservations, enquiries and cancellations by phone, email and app
- -Accurately record guest details, confirmations and payments
- -Liaise with third‑party booking agents and manage invoices, refunds and vouchers
- -Allocate rooms in line with guest requirements
- -Maximise occupancy through up‑selling, waitlists and room moves
- -Prepare forecasts, reports and daily arrivals lists
- -Handle guest requests and complaints professionally
- -Maintain reservation systems, databases and office communications
- -Assist with voucher sales, particularly during peak periods
About You
- -Highly organised with excellent attention to detail
- -Excellent telephone manner
- -Confident communicator with a strong customer service focus
- -Comfortable using computer systems and handling payments securely
- -Experience in sales or customer service is desirable but not essential
- -Fixed term contract until April 2027
- -Up to 4 shifts a week, including weekends
Age 18-20: £10.85 per hour
Age 21+ : £12.75 per hour
Why work at Ragdale Hall?
Ragdale Hall Spa is a dedicated destination spa where guests come for overnight spa breaks, spa days, treatments, vouchers and carefully designed experiences. On top of that we also offer a variety of benefits:
- -Opportunities to earn gratuities on top of your basic salary.
- -Exciting career development opportunities – we're committed to helping you grow and progress within the company.
- -Complimentary meals – enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
- -Free on-site parking, and free transport from Melton Mowbray and Asfordby.
- -Staff accommodation may be available in Melton Mowbray, subject to availability.
- -Exclusive access to fantastic facilities – take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
- -Generous discounts across all retail areas and food & drink outlets, and 50% off most beauty treatments.
- -Discounted stays and day packages – exclusive offers for you, your friends, and family.
- -Employee referral scheme – earn bonuses for recommending friends to join our team.
- -Long service rewards – celebrate your milestones with loyalty bonuses and special events.
- -Recognition and rewards – receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
- -Employee Wellbeing Program provides access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
- -A fun, friendly, and welcoming workplace – enjoy being part of a supportive team that values each individual.
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Reservations Co-Ordinator in Melton Mowbray employer: Corehr
As a leading research institution, we offer an exceptional environment for postdoctoral researchers to thrive, particularly in the vibrant city of Liverpool. Our commitment to collaboration across prestigious universities fosters a dynamic work culture that prioritises innovation and inclusivity, while our hybrid working model supports a healthy work-life balance. With ample opportunities for professional growth and a focus on diversity, we are dedicated to creating a meaningful and rewarding experience for all employees.
