At a Glance
- Tasks: Greet guests warmly and ensure a seamless check-in experience.
- Company: Join the friendly team at Ragdale Hall Spa, known for exceptional guest service.
- Benefits: Enjoy free meals, discounts, and exciting career development opportunities.
- Other info: Flexible hours with opportunities for gratuities and employee rewards.
- Why this job: Make a real impact on guest experiences in a beautiful, welcoming environment.
- Qualifications: Customer service experience is a plus; training provided for all.
The predicted salary is between 12000 - 15000 £ per year.
Are you a friendly, professional individual with a passion for delivering exceptional guest service? Do you thrive in a dynamic, welcoming environment where you can make a real impact on guest experience? Join us at Ragdale Hall Spa as a Receptionist and play a key role in creating seamless and memorable experiences for our guests. Our stunning reception area is a beautiful, inviting place with stunning views and a stately home feel interior. Its calm and relaxed atmosphere provides both our guests and employees the warmest welcome, with our team greeting guests and checking them in with a smile.
Main Duties
- Greet guests with a warm and friendly welcome, making them feel valued from the moment they arrive.
- Use our computerised hotel system to efficiently process guest details, ensuring all information is accurate and up-to-date.
- Accurately enter billing charges, monitor payments, and ensure that daily takings are balanced.
- Handle guest queries with professionalism and empathy, ensuring requests are swiftly addressed to guarantee satisfaction.
- Produce accurate guest accounts upon check out, ensuring a smooth and hassle free departure.
- Adapt your communication style to suit a variety of guest needs, listening actively and resolving issues promptly to provide a personalised experience.
Qualifications & Skills Required
- Experience in a customer facing role is an advantage, but full training will be provided.
- GCSE grade C or above (or equivalent) in Maths and English are essential.
- Strong communication skills with the ability to adapt your approach to different situations and guests.
- A friendly, professional, and approachable manner, with a commitment to delivering excellent service.
- Good organisational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Ability to work well within a team and contribute to a positive, supportive environment.
Hours of Work
- 8 hours per week, including evenings and weekends.
- Opportunities to earn gratuities on top of your basic salary.
- Exciting career development opportunities- we're committed to helping you grow and progress within the company.
- Complimentary meals- enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
- Free on site parking.
- Staff accommodation may be available in Melton Mowbray.
- Free transport from Melton Mowbray and Asfordby.
- Exclusive access to fantastic facilities- take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
- Generous discounts across all retail areas and food & drink outlets.
- 50% off most beauty treatments- indulge in our beauty services at a reduced price.
- Discounted stays and day packages - exclusive offers for you, your friends, and family.
- Employee referral scheme- earn bonuses for recommending friends to join our team.
- Long service rewards- celebrate your milestones with loyalty bonuses and special events.
- Recognition and rewards- receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
- Employee Wellbeing Program provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
- A fun, friendly, and welcoming workplace- enjoy being part of a supportive team that values each individual.
If you share our passion for providing outstanding customer service and enjoy working as part of a fun and dynamic team, we'd love to hear from you!
Receptionist in Melton Mowbray employer: Corehr
At Ragdale Hall Spa, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture where every team member is valued. With exciting career development opportunities, complimentary meals, and exclusive access to our luxurious facilities, we ensure that our employees thrive both personally and professionally. Join us in creating memorable experiences for our guests while enjoying a fun and friendly workplace that celebrates your hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Melton Mowbray
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Corehr and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Corehr and let us see your personality shine through!
We think you need these skills to ace Receptionist in Melton Mowbray
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Corehr.
Get Familiar with Our Brand:Before applying, take some time to learn about Corehr and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Corehr
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Corehr.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Corehr will surely appreciate.
