At a Glance
- Tasks: Support students and staff in a dynamic academic environment.
- Company: Join the University of Liverpool's Student Experience Team.
- Benefits: Gain valuable experience and develop your skills in a supportive setting.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
- Why this job: Make a difference in students' lives while enhancing your career.
- Qualifications: 3 GCSEs at Grade C or above, strong IT and communication skills.
The predicted salary is between 24215 - 26400 £ per year.
Working within the Student Experience Team, you will play an important role in supporting students and academic staff on our Doctor of Clinical Psychology Programme. You should have excellent customer service and interpersonal skills, with the ability to work effectively under pressure in a challenging environment.
You should have 3 GCSE’s at Grade C or above (or equivalent) including English Language, with high level IT, communication and organisational skills. Experience of Microsoft Office is essential, and experience of University IT systems (SPIDER, VITAL, TULIP and ORBIT) is desirable.
This post is to cover a period of maternity leave for up to 12 months.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
Student Experience Administrative Assistant in Liverpool employer: Corehr
The University of Liverpool is an exceptional employer, offering a supportive and inclusive work environment that values diversity and fosters personal and professional growth. As a Student Experience Administrative Assistant, you will be part of a dynamic team dedicated to enhancing the student journey, with access to comprehensive training and development opportunities in a vibrant academic setting. Located in a culturally rich city, the university provides a unique chance to engage with a diverse community while making a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Administrative Assistant in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Corehr.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Corehr. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Student Experience Administrative Assistant in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Corehr.
How to prepare for a job interview at Corehr
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Corehr's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Corehr offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
