At a Glance
- Tasks: Be the friendly face of our residence, helping students and visitors with their enquiries.
- Company: Join a vibrant university community focused on inclusivity and support.
- Benefits: Flexible part-time hours, training opportunities, and career progression.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a difference in student life while gaining valuable customer service experience.
- Qualifications: 3 GCSEs at Grade C or above, including English, plus great communication skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
Hours of work: Part-time – 25 hours per week Monday 3 pm – 8 pm, Tuesday 3 pm - 8 pm, Wednesday 4 pm - 8 pm, Thursday 4 pm – 8 pm, Sunday 9 am - 4.30 pm.
The above position is available for Vine Court Halls of Residence. Acting as the first line of enquiry for students, staff, contractors, deliveries and visitors.
Duties include:
- Working on reception handling a wide variety of enquiries
- Distribution of mail and parcels
- Carrying out health and safety checks
- Reporting repairs
- Responding to operational issues as required
- Assisting the Reception Supervisor in ensuring efficient and effective delivery of customer service
You should have 3 GCSEs at Grade C or above (or equivalent) including English Language with excellent communication skills and a working knowledge of Microsoft Office and Outlook. Relevant experience in a customer service/hospitality environment is essential.
There are opportunities for progression and development within the department and the wider network of the University and a number of training courses available that are relevant to the role.
Our commitment to Equality, Diversity and Inclusion: We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.
Customer Service Assistant in Liverpool employer: Corehr
As a leading research institution, we offer an exceptional environment for postdoctoral researchers to thrive, particularly in the vibrant city of Liverpool. Our commitment to collaboration across prestigious universities fosters a dynamic work culture that prioritises innovation and inclusivity, while our hybrid working model supports a healthy work-life balance. With ample opportunities for professional growth and a focus on diversity, we are dedicated to creating a meaningful and rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Corehr and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Corehr and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Corehr.
Get Familiar with Our Brand:Before applying, take some time to learn about Corehr and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Corehr
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Corehr.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Corehr will surely appreciate.
