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- Tasks: Solve complex IT problems and support our systems across hardware, software, and networks.
- Company: Join Thera, a charitable group dedicated to supporting people with learning disabilities.
- Benefits: Competitive salary, flexible working, and opportunities for skill development.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in a supportive team while working with new technologies.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 32705 - 32705 £ per year.
Location: Based in the Grantham Office with some flexibility to work from home on occasion
Contract: 12 month fixed term contract
Hours: 39 hours per week
Salary: £32,705.97 per annum
Are you an experienced IT professional who enjoys solving complex problems and making technology work better for people? We are looking for an IT Engineer to join our friendly, collaborative IT team and play a key role in keeping our systems secure, reliable, and future ready.
About the role
As an IT Engineer, you will provide second line support across our organisation, acting as an escalation point for more complex incidents and requests raised by the Service Desk and directly from our staff. You will work across hardware, software, networks and cloud services, helping to keep our systems secure, reliable and fit for purpose. This role sits within a small, collaborative IT team where your expertise will be valued and your ideas encouraged. There will be a wide variety of tasks beyond managing service desk tickets that will require you to use and learn specific skillsets.
What you will be doing
- Resolving escalated technical incidents and problems in a structured, methodical way.
- Administering Microsoft 365 and related technologies.
- Maintaining and improving systems in line with security and data protection requirements.
- Creating and maintaining documentation, SOPs and knowledge base articles.
- Supporting IT projects as delegated by the IT Manager.
Why Join Us?
- Work in a small, supportive team where your expertise is valued.
- Varied workload with exposure to projects and new technologies.
- A chance to make a real impact on how IT is delivered across the organisation.
- Opportunities to grow your skills and influence improvements.
If you’re proactive, technically curious, and enjoy working in a collaborative environment, we would love to hear from you.
Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.
We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate.
IT Engineer in Grantham employer: Corehr
Contact Detail:
Corehr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in Grantham
✨Tip Number 1
Network like a pro! Reach out to current employees at Thera on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of Microsoft 365 and cloud services, as well as common troubleshooting scenarios. Practising how you’d approach these problems can really set you apart during the interview.
✨Tip Number 3
Show off your collaborative spirit! During interviews, share examples of how you’ve worked in teams to solve IT issues. Highlighting your ability to communicate and work well with others will resonate with Thera’s team-oriented culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace IT Engineer in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in what we do at Thera.
Showcase Your Technical Skills: When filling out your application, make sure to mention specific technologies and tools you’ve worked with, especially those related to Microsoft 365 and cloud services. We’re keen to know how you can help us keep our systems secure and reliable!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Corehr
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and cloud services. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show your problem-solving abilities and technical expertise.
✨Showcase Your Collaborative Spirit
Since this role is all about teamwork, think of examples where you've worked well with others to solve IT issues. Highlight your ability to communicate effectively with both technical and non-technical staff, as this will be crucial in a collaborative environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical problems or incidents. Practise structuring your answers methodically, demonstrating your thought process and how you prioritise tasks. This will help you stand out as someone who can tackle complex issues.
✨Emphasise Your Proactive Approach
Be ready to discuss how you've taken initiative in previous roles, whether it's improving systems or creating documentation. Show that you're not just reactive but also proactive in enhancing IT processes and security measures, which aligns perfectly with what they’re looking for.