Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire teams to create unforgettable guest experiences at a luxury estate.
- Company: Join a prestigious 5* luxury estate in beautiful Surrey.
- Benefits: Competitive salary, career growth, and the chance to work in a stunning environment.
- Why this job: Elevate guest journeys and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury guest services and strong leadership skills required.
- Other info: Dynamic role with opportunities to innovate and enhance service excellence.
The predicted salary is between 41500 - 53000 £ per year.
We are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.
As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.
Responsibilities- Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service
- Oversee the full guest journey, from pre-arrival communication to post-stay follow-up
- Manage all VIP and VVIP stays, ensuring tailored and personalised experiences
- Monitor guest feedback, analyse trends, and drive continuous improvement
- Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations
- Support the implementation of guest experience initiatives and new service programs
- Maintain a strong presence on the floor, engaging guests and mentoring your team
- Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resort
- Forbes or LQA (Leading Quality Assurance) experience is essential
- A natural people leader with excellent communication and emotional intelligence
- Passionate about personalised, high-touch guest service
- Well-organised, proactive, and able to thrive in a fast-paced luxury environment
- Strong problem-solving skills with the ability to remain calm and professional under pressure
Guest Experience Manager - Luxury Estate, Surrey employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager - Luxury Estate, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events, job fairs, or local meetups related to luxury hospitality. It’s a great way to meet potential employers face-to-face and make a lasting impression.
✨Tip Number 3
Be proactive! If you see a luxury estate you admire, don’t wait for them to post a job. Reach out directly with a friendly email expressing your interest and how you can elevate their guest experience.
✨Tip Number 4
Keep your online presence sharp! Update your LinkedIn profile and showcase your passion for luxury hospitality. Engage with relevant content and connect with industry leaders to stay on their radar.
We think you need these skills to ace Guest Experience Manager - Luxury Estate, Surrey
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you truly understand what it means to deliver exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in guest relations and any leadership roles you've held. We’re looking for someone who can lead our teams, so show us how you've inspired others in your previous positions!
Be Detail-Oriented: Attention to detail is key in luxury hospitality. As you write your application, double-check for any typos or errors. A polished application reflects your commitment to excellence, which is exactly what we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at COREcruitment
✨Know the Luxury Game
Familiarise yourself with the luxury hospitality sector, especially the specific estate you're interviewing for. Understand their brand values, service standards, and what sets them apart. This knowledge will help you demonstrate your passion for personalised guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, particularly in high-pressure environments. Highlight your coaching style and how you've inspired others to deliver exceptional service. This is crucial for a Guest Experience Manager role.
✨Be Ready to Discuss Guest Feedback
Think about how you've handled guest feedback in the past. Be prepared to discuss specific instances where you've turned negative experiences into positive ones. This shows your commitment to continuous improvement and guest satisfaction.
✨Engage with Emotional Intelligence
During the interview, demonstrate your emotional intelligence by actively listening and responding thoughtfully. Share examples of how you've connected with guests on a personal level, as this is key to creating memorable experiences in luxury hospitality.
