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- Tasks: Lead the reception team, ensuring top-notch service for members and guests.
- Company: Join a prestigious Members Club in London known for its exceptional service.
- Benefits: Enjoy competitive pay of £55,000+Tronc and dynamic work environment.
- Why this job: Be part of a vibrant culture while enhancing member experiences and driving revenue.
- Qualifications: Experience in high-end hospitality and strong leadership skills are essential.
- Other info: Expect late-night shifts and opportunities for professional growth.
The predicted salary is between 44000 - 66000 £ per year.
Job Description
Reception Manager – Members Club – £55,000+TroncThe Role:An exceptional opportunity has arisen for an experienced Reception Manager to join a prestigious Members Club in London. We are seeking a dynamic and motivated individual to oversee the day-to-day operations of the reception team, providing an exceptional level of service to members and guests alike. This is a dynamic role that will involve late-night shifts on a regular basis.Responsibilities:* Oversee the daily operations of reception, ensuring smooth service flow and optimal staffing levels.* Drive revenue opportunities through reservations, space optimisation, and membership promotion.* Lead the guest service and sales teams, maintaining a strong understanding of the club's offerings while ensuring an elevated, consistent experience across all guest entry points.* Manage and motivate a team of 15 employees , ensuring they are aligned with the club's vision, service ethos, and performance targets.
Lead structured training and development programs to boost team performance.* Consistently reinforce the club's brand identity through service delivery, tone, and operational execution, ensuring alignment with the company's vision.* Implement and refine systems and procedures to enhance check-in efficiency and overall service standards.* Work closely with the Events, Membership, and Sales teams to support club programming and member engagement. Coordinate with Security, Hospitality, and Operations teams to ensure seamless event execution.* Assist in the planning and execution of strategic initiatives that improve member retention, efficiency, and commercial performance.Requirements:* Proven experience in a similar role within members clubs or high-end restaurants.* Strong leadership skills with the ability to motivate and develop a team.* Ability to work under pressure, particularly during busy times and late-night shifts .* A passion for delivering outstanding customer service and maintaining brand consistency.* A proactive approach to identifying and acting on revenue-generating opportunities.If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666Job Tenure: Permanent
Reception Manager - Members Club - £55,000+Tronc - London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Members Club - £55,000+Tronc - London
✨Tip Number 1
Familiarize yourself with the specific services and offerings of the Members Club. Understanding what makes this club unique will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific strategies you've used to motivate and develop your team.
✨Tip Number 3
Research the latest trends in customer service within the hospitality industry. Being able to discuss innovative ideas for enhancing member experiences can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the Members Club if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reception Manager - Members Club - £55,000+Tronc - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Manager position. Make sure you understand the responsibilities and requirements, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in similar roles, particularly in members clubs or high-end restaurants. Use specific examples that demonstrate your leadership skills and ability to manage a team.
Showcase Customer Service Skills: Since the role requires a passion for outstanding customer service, include examples of how you've successfully delivered exceptional service in past positions. This could be through direct interactions with guests or by implementing service improvements.
Tailor Your Application: Customize your CV and cover letter to reflect the club's brand identity and service ethos. Use language that aligns with the job description and demonstrates your understanding of the club's values and vision.
How to prepare for a job interview at COREcruitment
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share specific examples of how you've motivated and developed your team in previous roles.
✨Highlight Your Customer Service Passion
This role requires a passion for delivering outstanding customer service. Discuss instances where you went above and beyond to ensure a positive experience for guests or members.
✨Prepare for High-Pressure Scenarios
Since the position involves working under pressure, especially during busy times, think of examples that showcase your ability to remain calm and effective in challenging situations.
✨Understand Revenue Opportunities
Be ready to discuss how you've identified and acted on revenue-generating opportunities in the past. This could include strategies for reservations, space optimization, or membership promotion.
