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- Tasks: Lead front-of-house operations and ensure a welcoming experience for all visitors.
- Company: Join a dynamic multi-site restaurant group in the vibrant City of London.
- Benefits: Enjoy a competitive salary of up to £55,000 and opportunities for professional growth.
- Why this job: Be part of a team that values excellence and customer service in a lively environment.
- Qualifications: 5+ years in reception roles, with 2+ years in management; strong leadership and customer service skills required.
- Other info: Ideal for those who thrive in fast-paced settings and love engaging with people.
The predicted salary is between 39600 - 66000 £ per year.
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Reception Manager, City of London, Multi-site restaurant group! Up to £55,000, London
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Client:
COREcruitment
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
06028f37351e
Job Views:
28
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Reception Manager, City of London, Multi site restaurant group! Up to £55,000
Reception Manager
Location: City of London
Salary: £55,000
COREcruitment is working with a multi-site restaurant brand in the heart of London who are looking for a Reception Manager to join their team! You will be an experienced and highly organised Reception Manager to oversee front-of-house operations, ensuring an exceptional welcome experience for clients, partners, and visitors.
This role is pivotal in managing day-to-day reception activities while supporting a seamless, professional environment that reflects our commitment to excellence. The Reception Manager will lead the reception team, maintain office standards, and liaise with other departments to ensure smooth office operations.
Key Responsibilities:
• Front Desk Operations: Oversee and manage all reception area activities, ensuring a professional, friendly, and efficient greeting and check-in experience for all visitors and callers.
• Team Leadership: Lead, train, and motivate the reception team, setting high standards for customer service and professional conduct. Coordinate schedules to ensure front desk coverage and manage team performance.
• Client and Visitor Experience: Maintain a warm and welcoming environment at the front desk, promptly addressing any client or visitor needs and resolving any issues that may arise.
• Office Presentation: Ensure the reception area and surrounding common areas are well-organized, clean, and stocked with all necessary supplies and materials.
• Administrative Support: Provide administrative support to other departments as needed, including coordinating meeting room bookings, managing incoming and outgoing mail, and handling couriers.
• Security and Compliance: Manage visitor access control systems, ensuring that all protocols are adhered to for the safety of guests and employees.
• Vendor and Supplier Relations: Liaise with external suppliers and vendors for office supplies, maintenance, and other front-of-house needs, negotiating contracts where applicable.
• Continuous Improvement: Develop and implement processes to enhance the efficiency of front-of-house operations and improve the client and visitor experience.
Qualifications and Skills:
• Experience: Minimum of 5 years of experience in a reception or front-of-house role, with at least 2 years in a management or supervisory capacity, ideally within a corporate environment.
• Leadership: Strong leadership skills with the ability to coach and motivate a team.
• Customer Service Excellence: Exceptional interpersonal and customer service skills, with a client-first attitude.
• Organizational Skills: Highly organized, with strong time-management skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Able to proactively identify and resolve issues with a positive, solution-oriented approach.
• Tech Proficiency: Familiarity with office and visitor management software, proficiency in Microsoft Office Suite (Word, Excel, Outlook), and adaptability to new technologies.
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Reception Manager, City of London, Multi-site restaurant group! Up to £55,000 employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager, City of London, Multi-site restaurant group! Up to £55,000
✨Tip Number 1
Network with professionals in the hospitality and restaurant industry. Attend local events or join online forums where you can connect with others who work in similar roles. This can help you gain insights into the company culture and possibly get a referral.
✨Tip Number 2
Research the multi-site restaurant group thoroughly. Understand their values, mission, and the specific challenges they face in the industry. This knowledge will allow you to tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you improved team performance or enhanced customer service, as these will resonate well with the hiring managers.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios that highlight your ability to handle difficult situations at the front desk. Being able to articulate how you resolved issues in a calm and efficient manner will set you apart from other candidates.
We think you need these skills to ace Reception Manager, City of London, Multi-site restaurant group! Up to £55,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or front-of-house roles, especially any management experience. Use keywords from the job description to demonstrate that you meet the qualifications and skills required.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and customer service excellence. Mention specific examples of how you've improved reception operations or enhanced client experiences in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational skills, problem-solving abilities, and tech proficiency. These are crucial for the Reception Manager role, so provide concrete examples of how you've applied these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Reception Manager.
How to prepare for a job interview at COREcruitment
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing teams, motivating staff, and setting high standards for customer service. Share specific examples of how you've successfully led a team in the past.
✨Emphasise Customer Service Excellence
This role is all about creating an exceptional experience for clients and visitors. Highlight your interpersonal skills and provide examples of how you've gone above and beyond to ensure customer satisfaction. Remember, a client-first attitude is key!
✨Demonstrate Organisational Skills
The ability to manage multiple tasks efficiently is crucial in a fast-paced environment. Prepare to discuss how you prioritise tasks and maintain organisation in your previous roles. You might even want to share a time when your organisational skills made a significant impact.
✨Be Ready to Discuss Problem-Solving
In this position, you'll likely face unexpected challenges. Be ready to talk about how you've proactively identified and resolved issues in the past. Use specific examples to illustrate your positive, solution-oriented approach to problem-solving.