Technical Services Manager in London

Our client is a leading multi-purpose event venue, operating one of the UK's most advanced and high-profile sites. The venue hosts a diverse calendar of major events, welcoming millions of visitors each year. With a strong focus on safety, compliance, and exceptional visitor experience, the organisation invests heavily in its people, infrastructure, and long-term growth.

We are seeking an experienced Technical Manager to join the Stadium Operations team. Reporting to the Head of Facilities, you will manage and oversee all technical maintenance operations across the venue campus. You will work closely with a multi-disciplined FM and event delivery team, ensuring both in-house specialist engineers and outsourced service providers deliver best-in-class standards, while all statutory and compliance requirements are met or exceeded. This is a hands-on, senior operational role requiring strong leadership, technical expertise, and the ability to make decisions in a fast-paced, live-event environment.

• Take overall ownership of all technical assets and critical systems, including maintenance, compliance, audits, testing, reporting, and record keeping.
• Review and manage technical services alongside senior FM colleagues, including utilities, life safety, event systems, and compliance-critical infrastructure.
• Lead scenario, shutdown, and emergency ('doomsday') testing, ensuring systems comply with Safety Certificate requirements.
• Coordinate, communicate, and sign-off PEAP & IST inspections, liaising with safety teams, local authorities, and senior stakeholders.
• Ensure the venue campus is maintained and presented to the highest technical and operational standards.
• Provide technical guidance and deputise for the Head of Facilities as required.
• Develop and deliver a structured technical audit programme; manage internal and external audits with regulatory bodies and industry authorities.
• Support remedial works and mitigations for identified non-conformances.
• Assist in maintenance budget management, reporting, and purchase order authorisation, particularly for risk-critical assets.
• Ensure safe systems of work and full compliance with all legislation; develop and roll out SOPs, RAMS, and scenario training across teams.
• Act as escalation point for daily and out-of-hours technical faults.
• Manage upgrades, technical changes, and installation projects, ensuring compliance, quality, and cost-effectiveness.
• Oversee tools, testing equipment, and calibration compliance.
• Line manage a specialist technical team, including authorised electricians, IST technicians, and pitch electromechanical engineers.
• Hold AE and L8 Responsible Person (Deputy) duties and maintain competency, records, and sign-offs for all APs and in-house engineering staff.
• Ensure technical attendance and coverage for all events, including HV/LV switching schedules.

• Building Services qualification (City & Guilds / HNC or equivalent) with hands-on M&E engineering experience.
• Experience operating at a senior technical level in a complex, high-risk environment.
• Previous AE and Responsible Person duties.
• Strong understanding of statutory and legislative compliance for large-scale venues.
• Experience managing maintenance contracts and specialist engineering teams.
• CAFM system experience.
• Event management experience in stadium, arena, or similar high-footfall environments.
• Strong leadership, project, and contract management skills.
• Health & Safety qualification (e.g., IOSH).

• Proactive, solutions-focused and forward-thinking.
• Calm, organised, and decisive under pressure.
• High attention to detail and methodical approach.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management.
• Flexible, professional, and adaptable to event-led operations.
• Passionate about delivering exceptional standards in a high-profile environment.