At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and drive hotel revenue.
- Company: Stylish 4* hotel in the heart of London.
- Benefits: Competitive salary of £36,500 plus upselling incentives.
- Other info: Opportunity for career growth in a dynamic hospitality environment.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: Experience in Guest Relations or Front Office roles with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Senior Guest Relations Manager – 4*Hotel in London
Are you a passionate hospitality professional who thrives on creating exceptional guest experiences and building genuine relationships?
We are looking for an experienced and commercially minded Senior Guest Relations Managerto join the team at a stylish 4* hotel in London.
This is a fantastic opportunity for someone who combines a genuine passion for service with a strong commercial mindset.
Alongside delivering a first-class guest journey, you will have the opportunity to maximise revenue throughupselling rooms, upgrades and hotel services, with additional earning potential available.
As Senior Guest Relations Manager, you will be a key face of the hotel, ensuring every guest receives a warm, personalised and memorable experience from arrival through to departure.
You will lead by example, supporting the Front Office and Guest Relations teams while proactively identifying opportunities to enhance the guest experience and drive additional revenue.
Responsibilities
- Leading and motivating the Guest Relations team to deliver consistently high service standards.
- Building strong relationships with guests and creating personalised experiences.
- Handling guest feedback and resolving any issues professionally and efficiently.
- Working closely with Front Office, Reservations, F&B and other departments to ensure a seamless guest journey.
- Proactively identifyingupselling opportunities, including room upgrades, packages and hotel services.
- Driving commercial performance while maintaining a genuine and guest-focused approach.
- Supporting VIP and special occasion arrangements.
- Monitoring guest satisfaction and identifying opportunities to continually improve the experience.
- Coaching and developing team members to deliver exceptional service.
- Acting as a senior point of contact for guests and colleagues.
Requirements
- Has previous experience in a Guest Relations, Front Office or similar senior hospitality rolewithin hotel.
- Has excellent communication and interpersonal skills.
- Is confident dealing with discerning guests and handling challenging situations.
- Has a natural ability to build rapport and create memorable guest experiences.
- Is commercially aware and motivated byupselling and achieving revenue targets.
- Leads by example and enjoys developing others.
- Is highly organised, proactive and calm under pressure.
- Has a genuine passion for hospitality and consistently high standards.
- #J-18808-Ljbffr
Senior Guest Relations Manager - 4* Hotel in London employer: COREcruitment
As a Luxury Hotel Events Operations Lead in London, you will thrive in a vibrant and dynamic work culture that prioritises excellence and creativity. The company offers competitive salaries reflective of luxury hospitality standards, alongside ample opportunities for professional growth and development within a prestigious environment. Join a team that values collaboration and innovation, ensuring every event is a memorable experience for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Relations Manager - 4* Hotel in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like COREcruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to COREcruitment
Don't be shy about reaching out to COREcruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Guest Relations Manager - 4* Hotel in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about COREcruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at COREcruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
