M&E Manager in London

Our client is a leading multi-purpose event venue, operating one of the UK's most advanced and high-profile large-scale venues. The site hosts a diverse calendar of major events, welcoming millions of visitors each year. With a strong focus on safety, sustainability and exceptional visitor experience, the organisation continues to invest heavily in its people, infrastructure and future growth.

An exciting opportunity has arisen for an experienced M&E Manager to join the Venue Operations team. Reporting to the Head of Facilities, you will be responsible for leading a multi-skilled engineering team and managing specialist contractors across a complex, high-footfall environment. You will ensure all mechanical and electrical systems operate safely, efficiently and reliably, supporting both day-to-day operations and major live events. This is a highly visible role, requiring a hands-on approach, strong leadership and the ability to respond quickly in a fast-paced, event-led setting.

Key Responsibilities

• Maintain and manage up-to-date PPM and PEAP schedules, working closely with supervisors to drive task completion via CAFM reporting.
• Develop, implement and continuously improve maintenance procedures and processes.
• Lead, train, coach and develop a multi-skilled in-house engineering team and external suppliers.
• Ensure compliance with all statutory requirements, health & safety legislation and codes of practice.
• Oversee preventative and reactive maintenance across M&E systems, including electrical, mechanical, HVAC and associated plant.
• Manage maintenance budgets, monitor expenditure and implement corrective actions where required.
• Monitor plant and equipment inventory, ensuring agreed minimum stock levels are maintained.
• Deliver SLA and KPI performance in line with CAFM system requirements.
• Act as point of escalation for critical and out-of-hours faults.
• Fulfil technical duty manager responsibilities during events on a rota basis.
• Review existing maintenance processes to improve efficiency and identify energy-saving initiatives using building analytics.
• Conduct regular audits to ensure statutory compliance and high operational standards.
• Support internal and external audits as required.
• Ensure all maintenance logs, compliance records and reports are kept accurate and audit-ready.
• Manage engineering rotas to ensure sufficient coverage for events and peak operational periods.
• Act as L8 Responsible Person as designated by the Duty Holder.

Skills & Experience

• Relevant trade qualification (e.g. City & Guilds 2365) or equivalent NVQ Level 3.
• Proven experience leading multi-skilled engineering teams within large commercial or public venues.
• Health & Safety qualification (e.g. IOSH).
• Strong technical knowledge across electrical, mechanical, HVAC and building services systems.
• Ability to interpret technical drawings and schematics.
• Authorised Person (LV/HV) – desirable.
• BMS, LCS and EMS experience – desirable.
• Strong understanding of safe systems of work and statutory compliance.
• Excellent IT and administrative skills (Microsoft Office).
• IPAF / PASMA – desirable.
• Full UK driving licence.
• LCA 9010 or equivalent L8 Responsible Person qualification.

Personal Attributes

• Proactive and forward-thinking, with a solutions-focused mindset.
• Strong leadership and people-management skills.
• Calm, organised and decisive under pressure.
• High attention to detail and methodical approach.
• Flexible, professional and adaptable to event-led operations.
• Excellent communication and stakeholder management skills.
• Passion for maintaining exceptional standards in a high-profile environment.