Head of Marketing Communications in London

Head of Marketing Communications Location: Swindon - hybridSalary: £80,000 – £90,000 + PackageWe are working with an established business in the automotive sector that is looking to appoint a commercially minded Head of Marketing Communications to lead its brand, marketing and customer experience strategy.This is an exciting opportunity for a forward thinking marketing leader who understands the importance of brand positioning, customer engagement and delivering a consistent experience across every touchpoint.Working closely with the Director of Strategy and Communications and senior leadership team, you will play a key role in shaping the future direction of the business, driving customer loyalty and ensuring marketing initiatives support wider commercial objectives.The RoleAs Head of Marketing, you will take ownership of the overall marketing and customer experience strategy, identifying opportunities to strengthen brand awareness, improve customer engagement and support long-term business growth.You will combine strategic thinking with a hands on approach, using customer insights, market trends and performance data to develop initiatives that deliver tangible results.Key ResponsibilitiesLead the development and delivery of an integrated marketing, brand and customer experience strategyStrengthen brand positioning, reputation and consistency across all customer channelsWork alongside the senior leadership team to identify commercial opportunities and drive business growthDevelop initiatives that improve customer acquisition, engagement, retention and loyaltyAnalyse customer behaviour, market trends and competitor activity to inform strategic decisionsOversee the customer journey, ensuring a consistent and engaging experience across all touchpointsChampion digital innovation, data-led marketing and continuous improvementBuild strong relationships with internal stakeholders, ensuring marketing objectives align with wider business prioritiesEstablish clear KPIs and reporting frameworks to measure marketing effectiveness and customer satisfactionAct as a brand ambassador, promoting a customer-focused culture throughout the organisationAbout YouAn established senior marketing professional with experience operating at Head of Marketing, Marketing Director or equivalent levelPrevious experience within the automotive sector is essentialA strong background in brand development, marketing strategy and customer experienceCommercially aware, with the ability to connect marketing activity to business performance and revenue growthConfident working with senior stakeholders and influencing decisions at board levelExperience developing customer engagement and retention strategiesStrong analytical skills, with the ability to turn customer insights and market data into actionable plansA good understanding of digital marketing, emerging technologies and evolving customer expectationsAn engaging and collaborative leadership style, with excellent communication and relationship-building skills