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- Tasks: Lead and inspire teams to create unforgettable guest experiences at a luxury estate.
- Company: Join a prestigious 5* luxury estate in beautiful Surrey.
- Benefits: Competitive salary, career growth, and the chance to work in a vibrant luxury environment.
- Why this job: Elevate guest journeys and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury guest services and strong leadership skills required.
- Other info: Dynamic role with opportunities to collaborate across various departments.
The predicted salary is between 41500 - 53000 £ per year.
We are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.
As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.
Responsibilities- Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service
- Oversee the full guest journey, from pre-arrival communication to post-stay follow-up
- Manage all VIP and VVIP stays, ensuring tailored and personalised experiences
- Monitor guest feedback, analyse trends, and drive continuous improvement
- Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations
- Support the implementation of guest experience initiatives and new service programs
- Maintain a strong presence on the floor, engaging guests and mentoring your team
- Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resort
- Forbes or LQA (Leading Quality Assurance) experience is essential
- A natural people leader with excellent communication and emotional intelligence
- Passionate about personalised, high-touch guest service
- Well-organised, proactive, and able to thrive in a fast-paced luxury environment
- Strong problem-solving skills with the ability to remain calm and professional under pressure
Guest Experience Manager - Luxury Estate, Surrey in London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager - Luxury Estate, Surrey in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector. Attend industry events or join relevant online groups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Showcase your personality! When you get the chance for an interview, let your passion for guest experience shine through. Share stories that highlight your service excellence and how you've gone above and beyond for guests in the past. We want to see the real you!
✨Tip Number 3
Research the estate! Familiarise yourself with their brand standards and guest experience initiatives. This will not only impress them but also help you tailor your responses during interviews. We love candidates who show genuine interest in our values and mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. We’re excited to see how you can elevate the guest journey at our luxury estate!
We think you need these skills to ace Guest Experience Manager - Luxury Estate, Surrey in London
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you truly understand what it means to deliver exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in guest relations and any leadership roles you've held. We’re looking for someone who can lead our teams, so show us how you've inspired others in your previous positions!
Be Detail-Oriented: Attention to detail is key in luxury hospitality. As you write your application, double-check for any typos or errors. A polished application reflects your commitment to excellence, which is exactly what we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at COREcruitment
✨Know the Luxury Game
Familiarise yourself with the luxury hospitality sector, especially the specific estate you're interviewing for. Understand their brand values and what sets them apart. This will help you tailor your responses and show that you're genuinely interested in elevating the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, particularly in high-pressure environments. Highlight your coaching style and how you've inspired others to deliver exceptional service. This is crucial for a Guest Experience Manager role, so be ready to discuss your approach to team dynamics.
✨Emphasise Personalisation
Luxury is all about personal touch. Be prepared to discuss how you've tailored experiences for guests in the past. Share specific stories that demonstrate your ability to anticipate needs and create memorable moments, as this aligns perfectly with the job's focus on personalised service.
✨Engage with Feedback
Talk about your experience with guest feedback and how you've used it to drive improvements. Mention any tools or methods you've employed to analyse trends and implement changes. This shows that you're proactive and committed to continuous enhancement of the guest journey.
