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- Tasks: Lead a team to create unforgettable experiences for luxury hotel guests.
- Company: Join an iconic five-star hotel in the heart of London.
- Benefits: Competitive salary, career growth, and a chance to work with high-profile clientele.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Experience in luxury guest services and a passion for exceptional hospitality.
- Other info: Dynamic role with opportunities to develop leadership skills in a prestigious environment.
The predicted salary is between 42000 - 58000 £ per year.
We are seeking an exceptional Guest Experience Manager to join the leadership team of one of London’s most iconic luxury five-star hotels. This is a highly visible, guest-facing role with a strong emphasis on delivering an exceptional, highly personalised experience for all suite guests, ensuring they feel recognised, valued and impeccably cared for throughout their stay.
As Guest Experience Manager, you will oversee the day-to-day operations of the Guest Experience team, ensuring every arrival, departure and interaction reflects the highest standards of five-star hospitality. A key focus of this role is the end-to-end journey of our suite guests, from pre-arrival planning and bespoke in-stay experiences to seamless departures and thoughtful follow-up. You will act as a senior ambassador for the hotel, building genuine relationships with VIPs, repeat guests and high-profile clientele.
Responsibilities
- Lead, motivate and develop the Guest Experience team
- Personally oversee and enhance the experience of all suite and VIP guests
- Ensure flawless guest journeys from pre-arrival to post-departure
- Act as the senior point of contact for suite guests, VIPs and special requests
- Resolve guest concerns with discretion, empathy and efficiency
- Drive luxury service standards aligned with the hotel’s brand and reputation
- Work closely with Housekeeping, F&B and Reservations to deliver seamless, personalised experiences for suite guests
- Support recruitment, training and development, with a particular focus on intuitive, anticipatory service
Qualifications
- Proven experience in a Guest Services, Front Office management role within a luxury five-star hotel
- Demonstrated experience working with suite-level, VIP or UHNW guests
- A genuine passion for bespoke, detail-driven hospitality
- Impeccable communication skills and a warm, confident leadership style
- Calm, polished and solutions-focused under pressure
- A natural host with a strong understanding of luxury expectations
Guest Experience Manager - Iconic Luxury Five-Star Hotel, London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager - Iconic Luxury Five-Star Hotel, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your skills in creating memorable moments for guests, especially VIPs.
✨Tip Number 3
Research the hotel inside out! Understand their brand values and what makes them unique. This knowledge will help you tailor your approach and demonstrate how you can enhance their guest experience.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our iconic team and commitment to delivering five-star service.
We think you need these skills to ace Guest Experience Manager - Iconic Luxury Five-Star Hotel, London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in guest services and managing VIP clientele. We want to see how your skills align with the unique demands of a five-star environment.
Be Personable and Professional: Your written application should reflect the warm and confident communication style we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re the perfect fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our iconic hotel.
How to prepare for a job interview at COREcruitment
✨Know Your Luxury Standards
Before the interview, brush up on the luxury service standards that define five-star hospitality. Understand what makes a guest feel valued and how to create bespoke experiences. This knowledge will help you demonstrate your alignment with the hotel's ethos.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and developing teams. Share specific examples of how you've motivated staff to deliver exceptional service. Highlighting your leadership style will show that you're ready to take charge of the Guest Experience team.
✨Prepare for Scenario Questions
Expect questions about handling guest concerns or special requests. Think of scenarios where you've resolved issues with discretion and empathy. Practising these responses will help you convey your calm and solutions-focused approach under pressure.
✨Build Genuine Connections
Since this role involves interacting with VIPs and high-profile guests, be ready to discuss how you build relationships. Share anecdotes that illustrate your ability to connect with guests on a personal level, ensuring they feel recognised and valued throughout their stay.
