Overview
As General Manager, you will oversee day-to-day operations across Food & Beverage, Conference & Banqueting, Reception & Reservations, and Housekeeping to uphold exceptional service. You will partner with the Chief Executive and SLT to drive commercial performance, efficiency, and development. You’ll lead multi-department teams, shape operational planning, and act as a senior ambassador for the club. This is a hands-on leadership role in a prestigious setting a focus on member and guest experience at scale.
Responsibilities
- Lead and manage all operational departments to maintain high service standards
- Drive revenue, efficiency and strong performance across all areas
- Maintain a visible presence and build relationships with members and guests
- Collaborate with the Senior Leadership Team on budgets, forecasts, and business development
- Lead daily operational briefings and weekly operations meetings
- Ensure clear communication across departments and with members
- Support recruitment, development and engagement of teams
- Maintain high standards of health, safety, security and compliance
- Act as a senior ambassador and uphold club reputation and values
Key requirements
- 5–10+ years’ management experience within private members’ clubs, hotels or hospitality
- Strong front office and operational experience
- Proven experience managing multiple departments and leading teams
- Good commercial understanding including budgets, forecasting, revenue management and P&L analysis
- Confident, hands-on and visible leadership style
- Excellent communication and relationship-building skills
- Passion for hospitality and delivering exceptional member and guest experience
- communication
- relationship-building
- leadership
- budgets
- forecasting
- revenue management
General Manager - Private Members' Club - Up to 65,000 in London employer: COREcruitment
As a Luxury Hotel Events Operations Lead in London, you will thrive in a vibrant and dynamic work culture that prioritises excellence and creativity. The company offers competitive salaries reflective of luxury hospitality standards, alongside ample opportunities for professional growth and development within a prestigious environment. Join a team that values collaboration and innovation, ensuring every event is a memorable experience for guests.
