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For Companies At a Glance
- Tasks: Manage key hospitality accounts and build strong relationships on the ground.
- Company: Fast-growing premium food start-up in London with a vibrant culture.
- Benefits: Salary between £40,000-£50,000, career progression, and a supportive team.
- Why this job: Make a real impact in a dynamic environment while enjoying hands-on work.
- Qualifications: Experience managing multi-site hospitality accounts and strong organisational skills.
- Other info: Join a friendly team that values good service and personal growth.
The predicted salary is between 40000 - 50000 £ per year.
I am partnering with a fast growing premium food start up that keeps some of London's busiest, healthiest restaurant kitchens moving. They are now looking for a hands-on Customer Account Manager to own their biggest hospitality client and a small portfolio of other key accounts. This is not a desk role and it's also not pure hunter sales. It's on the ground, relationship driven account management with real impact.
What's in it for you
- Salary: £40,000-£50,000 DOE.
- Scope: A flagship hospitality account already in high growth, plus additional accounts to round out your portfolio.
- Influence: Direct access to the senior team in a business that actually listens and adapts.
- Development: Real progression in an ever-evolving, genuinely exciting company.
- Environment: A genuinely friendly, entrepreneurial team who care about good product, great service and keeping good people.
The role - what you will actually do
- You will be the person everyone calls when something matters.
- Look after a large, fast growing casual dining group across London, plus a mix of other existing clients.
- Be out and about: visiting sites, checking in with managers, walking kitchens, understanding what's really going on.
- Own the day to day: quality issues, missing items, delivery timings, "this doesn't look right" moments and fix them.
- Be the filter between the client and the internal teams: solve what you can, elevate only what really needs it.
- Work closely with warehouse, prep/production, buying and customer service to make sure the right product lands in the right place at the right time.
- Spend time at the production site when needed: checking product, talking to the team, aligning on specs and expectations.
- Join a weekly commercial meeting to talk through how your week has gone, performance, and what's coming up.
- You are basically there to make sure key customers feel looked after, heard, and supported - and that the internal teams aren't buried under noise.
Who this is perfect for
- You have managed multi-site hospitality accounts before: restaurants, QSR, contract catering or hotel groups.
- You like being in service led, operational environments: fridges, warehouses, prep kitchens don't scare you.
- You are confident but fair: you will stand up for your customer and for your company when needed.
- You can tell the difference between a real problem and a one off blip and you don't turn everything into a drama.
- You are naturally organised and autonomous: you run your own diary, plan your week, keep on top of visits and follow-ups.
- You are comfortable in a growing, non-corporate business where not everything is perfectly structured... yet.
- You like the idea of growing with the company: staying long enough to build deep relationships and then potentially flex into new areas (buying, new business, bespoke/production, etc.).
This is a field based role with regular office and production site visits.
Customer Account Manager in London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in London
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, or even casual gatherings where you can connect with people in the hospitality sector. Building relationships is key, and who knows, your next big opportunity might just come from a chat over a pint!
✨Tip Number 2
Show your passion for the role by doing some research on the company and its clients. When you get the chance to speak with them, drop in some insights or ideas that could help their business. This will show that you're not just another candidate but someone who genuinely cares about making an impact.
✨Tip Number 3
Be proactive! If you know someone who works at the company or has connections there, reach out and ask for an informal chat. Getting insider info can give you a leg up and help you tailor your approach when you apply through our website.
✨Tip Number 4
Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows that you're organised and appreciate the time they took to meet with you. Remember, we’re all about building those relationships!
We think you need these skills to ace Customer Account Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your relationship-building skills and how you've made a real impact in previous roles. We want to see that you genuinely care about the service and the people involved!
Be Specific About Your Experience: Tailor your application by including specific examples of managing multi-site accounts or working in operational environments. We’re looking for details that demonstrate your ability to handle challenges and keep things running smoothly, so don’t hold back on the juicy bits!
Keep It Conversational: While we appreciate professionalism, we also love a friendly tone! Write your application as if you're chatting with us over coffee. This will help convey your personality and make your application stand out in a sea of formal submissions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our growing team!
How to prepare for a job interview at COREcruitment
✨Know Your Client
Before the interview, research the hospitality client you'll be managing. Understand their business model, values, and any recent news. This will help you demonstrate your genuine interest and show that you're ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed relationships in previous roles. Highlight your ability to resolve issues and maintain strong connections with clients. This role is all about being hands-on and relationship-driven, so make sure to emphasise your experience in this area.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a fast-paced environment. Be ready to discuss how you identified problems, implemented solutions, and ensured customer satisfaction. This will showcase your proactive approach and ability to handle the unexpected.
✨Be Ready for a Dynamic Environment
Since this role involves navigating a growing, non-corporate business, prepare to discuss how you thrive in less structured settings. Share examples of how you've adapted to change and brought organisation to chaos, which will resonate well with the company's culture.
