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- Tasks: Lead training programmes to elevate service standards in a luxury hotel.
- Company: Join an iconic 5-star hotel known for exceptional guest experiences.
- Benefits: Enjoy a negotiable salary and opportunities for career development.
- Why this job: Be part of a culture that values excellence and continuous improvement.
- Qualifications: Experience in Learning & Development within luxury hospitality is essential.
- Other info: Innovative training methods and a collaborative environment await you.
The predicted salary is between 36000 - 60000 £ per year.
Learning and Development Manager – Luxury 5* Hotel in London
Location: London
Salary: Negotiable
An iconic 5-star hotel in the heart of Central London is seeking a dynamic and experiencedLearning & Development Managerto lead its people development strategy.Renowned for its excellence in luxury hospitality, the hotel is committed to creating exceptional guest experiences through service that meets the highest global standards.
Reporting into the Director of HR, the Learning & Development Manager will be responsible for designing, delivering, and evaluating training across all departments.A key focus of the role will be ensuring service standards are consistently aligned withLQA (Leading Quality Assurance)andForbes Travel Guideexpectations.
This is a pivotal position for someone who thrives on coaching, inspiring, and embedding a service culture rooted in excellence and refinement.
Responsibilities:
- Deliver and maintain training programmes aligned with LQA and Forbes standards
- Create and facilitate engaging onboarding, brand culture, and service excellence sessions
- Work closely with department heads to assess training needs and implement tailored learning solutions
- Lead compliance and statutory training in accordance with brand and legal requirements
- Introduce innovative training tools, including e-learning and blended learning methods
- Champion internal career development and support succession planning
- Foster a culture of continuous improvement and high-performance
Requirements:
- Proven experience in Learning & Development within a 5-star luxury hotel or high-end service environment
- Demonstrated success in training teams to LQA and/or Forbes Travel Guide standards
- Excellent facilitation, coaching, and presentation skills
- A hands-on, collaborative approach with strong stakeholder engagement
- High attention to detail and a passion for delivering world-class hospitality
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Learning and Development Manager - Luxury 5* Hotel in London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Manager - Luxury 5* Hotel in London
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events, join relevant online forums, and connect with current or former employees of the hotel to gain insights into their culture and expectations.
✨Tip Number 2
Familiarise yourself with LQA and Forbes Travel Guide standards. Understanding these benchmarks will not only help you in interviews but also demonstrate your commitment to excellence in service delivery.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented training programmes in previous roles. Highlight your experience in coaching and developing teams to meet high service standards.
✨Tip Number 4
Showcase your innovative approach to learning and development. Be ready to share ideas on how you would introduce new training tools or methods that align with the hotel's commitment to continuous improvement.
We think you need these skills to ace Learning and Development Manager - Luxury 5* Hotel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Learning & Development, particularly within luxury hospitality. Emphasise any roles where you've successfully implemented training programmes that align with LQA or Forbes standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury hospitality and detail how your skills and experiences make you the perfect fit for the role. Mention specific examples of how you've inspired teams and improved service standards in previous positions.
Showcase Your Training Philosophy: During the application process, be prepared to discuss your approach to training and development. Highlight any innovative methods you've used, such as e-learning or blended learning, and how they have positively impacted service culture.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the luxury hospitality sector.
How to prepare for a job interview at COREcruitment
✨Showcase Your Experience
Be prepared to discuss your previous roles in Learning & Development, especially within luxury hospitality. Highlight specific examples where you successfully implemented training programmes that met LQA and Forbes standards.
✨Demonstrate Your Coaching Skills
Since the role focuses on coaching and inspiring others, be ready to share your approach to coaching. Consider preparing a brief scenario where you turned a challenging training situation into a success story.
✨Engage with Stakeholders
The position requires strong stakeholder engagement. Think of ways you've collaborated with department heads in the past to assess training needs and how you tailored learning solutions accordingly.
✨Emphasise Continuous Improvement
Discuss your commitment to fostering a culture of continuous improvement. Share any innovative training tools or methods you've introduced, such as e-learning or blended learning, and their impact on service excellence.
