Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to enhance customer support and improve the client journey.
- Company: Join a market leader in industrial equipment supply and servicing.
- Benefits: Enjoy a competitive salary, professional growth, and a fun, supportive work environment.
- Other info: This is a newly created role with opportunities for significant influence and development.
- Why this job: Make a real impact on customer experience while working in an innovative and collaborative culture.
- Qualifications: Experience in customer support management, strong leadership skills, and excellent communication abilities required.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Help Desk and Customer Support Manager, Peterborough
col-narrow-left
Client:
COREcruitment
Location:
Peterborough, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
196d6b87f427
Job Views:
20
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
The Role: Help Desk and Customer Support Manager
Location: Peterborough
I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experiencedHelp Desk and Customer Support Manager.
This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.
You will be tasked with motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be.
This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients.
It is an exciting time to join this company as they continue to go from strength to strength and grow across the UK
Key Responsibilities
- Oversee the daily operations of the help desk and customer support teams.
- Develop and implement support policies, procedures, and best practices.
- Monitor and analyse support metrics to ensure high performance and customer satisfaction.
- Recruit, train, and mentor support staff.
- Manage escalated customer issues and ensure timely resolution.
- Collaborate with other departments to address customer needs and feedback.
- Prepare regular reports on team performance and customer feedback for management.
- Identify opportunities for process improvements and implement solutions.
What you need in your locker
- Proven experience in a customer support or help desk management role.
- Strong leadership and team management and motivational skills.
- Excellent communication and interpersonal abilities.
- Proficiency with help desk software and customer support tools.
- Analytical mindset with the ability to interpret data and drive improvements.
- Ability to handle high-pressure situations and resolve conflicts effectively.
What’s on offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive, collaborative and fun work environment.
- The chance to make a real impact on customer experience.
You must be able to live and work without restriction in the UK.
#J-18808-Ljbffr
Help Desk and Customer Support Manager employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk and Customer Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer support and help desk management. Understanding current best practices will not only help you in interviews but also show that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the field by attending relevant workshops or webinars. Engaging with others can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific metrics and achievements from your previous roles. Being able to quantify your success in managing teams or improving customer satisfaction will demonstrate your capability and fit for the position.
✨Tip Number 4
Research the company’s culture and values thoroughly. Tailoring your conversation during interviews to align with their mission can make a strong impression and show that you’re genuinely interested in contributing to their success.
We think you need these skills to ace Help Desk and Customer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and management. Use specific examples that demonstrate your leadership skills and ability to improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your vision for the Help Desk and Customer Support Manager role. Mention how you can positively impact the team and the customer journey.
Highlight Relevant Skills: In your application, emphasise your proficiency with help desk software and your analytical mindset. Provide examples of how you've used data to drive improvements in previous roles.
Showcase Leadership Experience: Detail your experience in recruiting, training, and mentoring staff. Highlight any specific achievements that demonstrate your ability to motivate a team and resolve conflicts effectively.
How to prepare for a job interview at COREcruitment
✨Showcase Your Leadership Skills
As a Help Desk and Customer Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and developed teams in the past, highlighting specific outcomes that resulted from your guidance.
✨Understand the Customer Journey
Familiarise yourself with the concept of the customer journey and be ready to discuss how you would enhance it. Think about strategies you've implemented before that improved customer satisfaction and how you can apply those insights to this new role.
✨Be Data-Driven
The job requires an analytical mindset, so come prepared to discuss how you've used data to drive improvements in customer support. Bring examples of metrics you've monitored and how they influenced your decision-making process.
✨Prepare for Conflict Resolution Scenarios
Given the nature of the role, you may face high-pressure situations. Prepare to discuss specific instances where you've effectively resolved conflicts or escalated issues, showcasing your problem-solving skills and ability to remain calm under pressure.