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For Companies At a Glance
- Tasks: Lead a luxury retail and hospitality operation, ensuring exceptional service and unique experiences.
- Company: Prestigious luxury brand in Central London with a focus on heritage and excellence.
- Benefits: Competitive salary, bonus opportunities, and the chance to shape a premium customer experience.
- Why this job: Drive revenue and create memorable moments in a dynamic luxury environment.
- Qualifications: Experience in luxury retail and hospitality, with strong leadership and commercial skills.
- Other info: Join a team passionate about sustainability and ethical practices in a multisite setting.
The predicted salary is between 60000 - 84000 £ per year.
We are looking for a polished, hands-on General Manager to lead a prestigious, heritage-inspired luxury retail and hospitality operation in London. This role combines boutique retail, a restaurant, and exclusive events, offering the chance to drive revenue, shape the customer experience, and grow the business in the UK.
Responsibilities
- Lead the London operation across retail and hospitality experiences, ensuring exceptional service and premium presentation.
- Manage a team of c.25, overseeing recruitment, training, and development – this will be split over 2 sites.
- Own financial performance, driving retail and hospitality revenue, managing budgets, and monitoring KPIs.
- Develop and expand the hospitality arm: host events, build partnerships, and create unique experiences.
- Work closely with international leadership to maintain brand integrity and operational alignment.
- Introduce structure and process to UK operations while respecting the brand’s heritage and style.
Qualifications
- Experienced in luxury retail and high-end hospitality, with a strong commercial mindset and revenue focus.
- Polished, professional, and confident, able to represent the business to VIPs, clients, and partners.
- Proven leadership experience managing and developing high-performing teams.
- Commercially astute, with experience managing P&L, budgets, and operational KPIs.
- Passionate about premium customer experiences and creating memorable moments.
- Experience in food & beverage alongside retail is highly desirable.
- Alignment with sustainability and ethical practices is essential.
- Multisite experience is essential.
General Manager - Luxury Retail & Hospitality employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Luxury Retail & Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail and hospitality sectors. Attend industry events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your leadership skills and your knack for driving revenue. Share specific examples of how you've managed teams and improved customer experiences in previous roles.
✨Tip Number 3
Be prepared for interviews! Research the company’s heritage and values, especially their approach to luxury and sustainability. Prepare thoughtful questions that show your genuine interest in their operations and how you can contribute to their success.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace General Manager - Luxury Retail & Hospitality
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury retail and hospitality shine through. We want to see how excited you are about creating exceptional customer experiences and driving revenue in this sector.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in managing teams and driving financial performance, as well as any relevant multisite experience. We love seeing how your background aligns with what we’re looking for!
Be Polished and Professional: Since this is a luxury brand, your application should reflect that. Use a polished tone and professional language throughout your written application. We want to see that you can represent our brand to VIPs and clients with confidence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at COREcruitment
✨Know Your Luxury Market
Before the interview, dive deep into the luxury retail and hospitality sector. Understand current trends, key players, and what sets this brand apart. This knowledge will help you speak confidently about how you can contribute to their unique offerings.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in high-pressure environments. Highlight your experience in recruitment, training, and development, as well as any initiatives you've implemented that improved team performance or customer satisfaction.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with P&L management, budgeting, and KPIs. Bring examples of how you've driven revenue growth in previous roles, and be prepared to talk about how you would approach financial performance in this new position.
✨Emphasise Customer Experience
Luxury is all about the experience. Prepare to share your passion for creating memorable moments for customers. Think of specific instances where you've gone above and beyond to enhance customer satisfaction, especially in a retail or hospitality setting.
