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- Tasks: Lead the Rooms Division, ensuring exceptional guest experiences and operational excellence.
- Company: Prestigious 5-star luxury hotel in Central London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a luxury hotel and make a significant impact on guest satisfaction and team performance.
- Qualifications: Proven leadership in luxury hotels and expertise in Front of House or Housekeeping.
- Other info: Collaborative culture with a focus on excellence and high service standards.
The predicted salary is between 72000 - 100000 £ per year.
An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping. This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position.
Responsibilities
- Oversee the full Rooms Division including Front Office, Concierge, Housekeeping, and Laundry.
- Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded.
- Lead, inspire, and develop large, high-performing teams with a strong service culture.
- Maintain and enhance Forbes / LQA standards where applicable.
- Manage departmental budgets, payroll, forecasting, and cost control.
- Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance.
- Ensure operational compliance, brand standards, and health & safety excellence.
Requirements
- Proven leadership experience within a luxury 4* and/or 5* hotel environment.
- Deep expertise in Front of House and/or Housekeeping operations.
- Strong understanding of luxury service standards and attention to detail.
- Commercial awareness with experience managing budgets and KPIs.
- A visible, hands-on leader who leads from the front and inspires excellence.
- Impeccable presentation and communication skills.
Director of Rooms - Luxury 5* Hotel, Central London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Rooms - Luxury 5* Hotel, Central London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hotel industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the hotel’s values and recent achievements. We want you to showcase how your experience aligns with their mission of delivering exceptional guest experiences. Practice common interview questions and have your own ready to ask.
✨Tip Number 3
Showcase your leadership style! When discussing your past roles, highlight how you’ve inspired teams and driven operational excellence. We’re looking for those standout moments where you’ve gone above and beyond to enhance service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that Director of Rooms position!
We think you need these skills to ace Director of Rooms - Luxury 5* Hotel, Central London
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your love for luxury service shine through! We want to see how you live and breathe exceptional guest experiences. Share specific examples that highlight your commitment to 5-star standards.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the Director of Rooms role. Highlight your leadership experience in luxury hotels and any relevant achievements. We appreciate a personal touch that shows you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We’re busy folks, so make it easy for us to see why you’re the perfect fit. Use bullet points for key achievements and keep paragraphs short and engaging.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing hotel and culture.
How to prepare for a job interview at COREcruitment
✨Know Your Luxury Standards
Before the interview, brush up on the luxury service standards that are crucial for a 5-star hotel. Be ready to discuss how you've maintained or exceeded these standards in your previous roles. This shows you understand what it takes to deliver exceptional guest experiences.
✨Showcase Your Leadership Style
Prepare examples of how you've led and inspired teams in high-pressure environments. Discuss specific strategies you've used to develop talent and foster a strong service culture. This will demonstrate your capability as a hands-on leader who can drive operational excellence.
✨Understand the Financials
Familiarise yourself with budget management, payroll forecasting, and cost control. Be prepared to discuss how you've successfully managed departmental budgets in the past. This will highlight your commercial awareness and ability to contribute to the hotel's overall performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to guest satisfaction and operational compliance.