Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package
This is a rare chance to join one of the leading Drinks FMCG businesses in the country.Our client has partnered exclusively with COREcruitment to grow their customer service team.The business has a range of excellent products, all recognizable and known within both the on & off trade.
We are looking for a Customer Service Manager to drive the commercial success of the business.The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business.
This role will be 5 days per week in the West London office.
What this business offers:
- A competitive salary and performance-based bonuses.
- The chance to work with globally recognized brands in an exciting and dynamic industry.
- A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
- Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.
- Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers.Supporting with service updates.
- Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
- Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.
- Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.
- Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
- Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.
- Previous experience working with systems such as Business Central (Bevica)
- Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.
- Data-driven mindset with experience using metrics to improve performance.
- Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.
- Highly organised, proactive and comfortable working in a fast-moving growth business.
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Customer Service Manager employer: COREcruitment
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