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- Tasks: Be the go-to person for customer inquiries and ensure their satisfaction.
- Company: Join a dynamic startup revolutionizing the raffle industry with a focus on luxury prizes and charity.
- Benefits: Enjoy hybrid work, professional growth opportunities, and potential share earnings based on performance.
- Why this job: Experience a vibrant culture while making a real impact in customer care.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Work in Shoreditch with a passionate team and participate in regular social events.
The predicted salary is between 22700 - 30000 £ per year.
Customer Care RepresentativeHybrid (3 days in Shoreditch office, 2 days remote)£27,000 – £30,000 per year,Role:I am working with a dynamic startup transforming the raffle industry, offering customers the chance to win luxury prizes while supporting charitable causes. Their focus is on exceptional customer experiences and a vibrant company culture. I am looking for a proactive Customer Care Representative to be the first point of contact for customers. You will ensure satisfaction, resolve inquiries, and build strong relationships. This role is essential to the commitment to customer satisfaction in a fast-paced environment.Key Responsibilities:* Respond to customer inquiries with timely and accurate information.* Handle and resolve prize claims efficiently.* Build positive relationships with customers.* Monitor for fraudulent activities.* Collaborate with the team for seamless operations.* Assist with general office tasks and provide feedback for improvement.What We’re Looking For:* Experience in customer service or care.* Strong communication and interpersonal skills.* Excellent organizational skills and attention to detail.* Ability to work both independently and as part of a team.* Problem-solving mindset with a proactive approach.What they offer?* Award-winning company in a fast-growing industry.* Work with a talented, passionate team.* Opportunities for professional growth and regular social events.* Potential to earn shares based on performance.For more details contact or call David Allen on 02077902666 Job Tenure: Permanent
Customer Care Representative - London employer: COREcruitment
Contact Detail:
COREcruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - London
✨Tip Number 1
Familiarize yourself with the raffle industry and the company's unique approach to customer care. Understanding their mission and values will help you connect better with the team during your interactions.
✨Tip Number 2
Prepare to showcase your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your proactive mindset.
✨Tip Number 3
Highlight your ability to build relationships with customers. Be ready to discuss how you've fostered positive interactions in previous roles, as this aligns perfectly with the company's focus on exceptional customer experiences.
✨Tip Number 4
Show enthusiasm for working in a dynamic startup environment. Express your excitement about contributing to a vibrant company culture and your willingness to adapt to fast-paced changes.
We think you need these skills to ace Customer Care Representative - London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Representative position. Highlight key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your customer service experience and relevant skills. Use specific examples that demonstrate your problem-solving abilities and communication skills, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your proactive approach. Mention why you are excited about working in a dynamic startup and how you can contribute to their mission of exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at COREcruitment
✨Show Your Customer Service Experience
Be ready to discuss your previous customer service roles. Highlight specific examples where you resolved inquiries or built strong relationships with customers, as this aligns perfectly with the company's focus on exceptional customer experiences.
✨Demonstrate Proactive Problem-Solving
Prepare to share instances where you took the initiative to solve a problem before it escalated. This will showcase your proactive mindset, which is essential for the fast-paced environment of the company.
✨Emphasize Team Collaboration
Since the role requires collaboration with the team, think of examples where you successfully worked with others to achieve a common goal. This will demonstrate your ability to work both independently and as part of a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
